http://www.phrants.net/pt/setup_apt.php?lng=ENGL&act=Cyprus
Friday, 19 April 2013
Wednesday, 17 April 2013
Group oral presentaions evaluation
Congratulatios on your group oral presentations!!!
See your evaluations below:
Group A: Christiana S., Christina C., Eleni T. - Grade 8.5/10
Group B: Aggelia C., Sophia Ch., Kalia N., Rafaella P. - Grade 8.5/10
Group C: Elena B., Eva F., Emilia O. - Grade 8/10
Group D: Andri A., Veronika P., Eleni S. - Grade 8/10
Group E: Orestis P., Marios F., Antonis S. - Grade 8.5/10
Group F: Kyriakos L., Nika G., Vaggelis A. - Grade 8.5/10
Group G: Rafaella M., Kaiti K., Vassos K. - Grade 8.5/10
Group H: Katerina C., Nikoletta M., Christos A. - Grade 9/10
Group I: Anthi K., Filippos A., Demetra V. - Grade 8.5/10
Monday, 8 April 2013
Group Oral Presentations
You work for a marketing department of a travel agency and you have been requested to prepare a leaflet with information for a weekend break in a European city. The leaflet should include information on the following:
Introduction: General information about the city
How to get there
Where to stay
Restaurants, cafes and bars
Shopping
A night out
A cultural afternoon
Prices
Any other interesting information
Tasks:
1) Create the leaflet with the information requested. Illustrate with images.
2) Prepare a 10-minute oral presentation of the leaflet to your employer
Date: Monday, Apirl 15 & Tuesday April 16 2013
Time: 12:30-14:00
Place: KXE 1
Work to be submitted: 1) A copy of the PowerPoint slides, 2) The leaflet
Tuesday, 26 March 2013
Bibliography
Bibliography
Stein,M(1995),Coming Close to You.The America Journal of Psychology,12,pp.145-179.
Turner,M(1991),Reading Minds.New Jersey,Princeton University Press.
Stein,M(1995),Coming Close to You.The America Journal of Psychology,12,pp.145-179.
Turner,M(1991),Reading Minds.New Jersey,Princeton University Press.
bibliography
Bibliography
Stein,M.(1995) Coming close to you.The American Journal of Psuchology,12,pp.145-179.
Turner,M.(1991) Reading Minds.New Jersey,Princeton University Press.
Stein,M.(1995) Coming close to you.The American Journal of Psuchology,12,pp.145-179.
Turner,M.(1991) Reading Minds.New Jersey,Princeton University Press.
Bibliography
Bibliography
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12, pp.145-179
Turner,M. (1991) Reading Minds.New Jersey,Princeton University Press.
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12, pp.145-179
Turner,M. (1991) Reading Minds.New Jersey,Princeton University Press.
bibliography
Bibliografy
Stein, M.(1995) Coming close to you. The American Journal of Psycology. 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Stein, M.(1995) Coming close to you. The American Journal of Psycology. 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Bibliography
Bibliography
Stein, M. (1995) Coming close to you. The American Journal of Phychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Stein, M. (1995) Coming close to you. The American Journal of Phychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Bibliorgaphy-with Elena Ttiniozou
Bibliography
Stein, M. (1995) Coming Close to you. The American Journal of Psychology, 12, pp.145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press
Stein, M. (1995) Coming Close to you. The American Journal of Psychology, 12, pp.145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press
Bibliography
Bibliography
Stein, M.(1995) Coming Close to You. The American Journal of Psychology, 12, pp.145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press
Stein, M.(1995) Coming Close to You. The American Journal of Psychology, 12, pp.145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press
Bibliography
Bibliography
Stein, M. (1995) Coming Close to you. The American Journal of Psychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Stein, M. (1995) Coming Close to you. The American Journal of Psychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
bibliography
Bibliography
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12, pp.124-179.
Tuner, M. (1991) Reading Minds. New Jersey, Princeton Univesrity Press.
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12, pp.124-179.
Tuner, M. (1991) Reading Minds. New Jersey, Princeton Univesrity Press.
Bibliography
Bibliography
Stein,M.(1995)Coming close to you.The American Journal of psychology,12,pp.145-179.
Turner,M. (1991) Reading Minds.New Jersey,University Press.
Bibliography
Bibliography
Stein, M (1995) Coming Close to You. The American JournL Of Psychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Stein, M (1995) Coming Close to You. The American JournL Of Psychology, 12, pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey, Princeton University Press.
Bibiography
Bibliography - References:
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12 pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey. Princeton University Press.
Stein, M. (1995) Coming close to you. The American Journal of Psychology, 12 pp. 145-179.
Turner, M. (1991) Reading Minds. New Jersey. Princeton University Press.
Bibliography
Bibliography
Stein, M (1995) Coming close to you. The American Journal of Psychology, 12,pp 145-179.
Turner, M.(1991) Reading Minds. New Jersey, Princeton University Press.
Stein, M (1995) Coming close to you. The American Journal of Psychology, 12,pp 145-179.
Turner, M.(1991) Reading Minds. New Jersey, Princeton University Press.
Bibliography
Bibliography
Stein,M.(1995)Coming Close to you.The American Journal of Psycology,12, pp 145-179.
Turner,M.(1991) Reading Minds.New Jersey.Princeton University Press.
Stein,M.(1995)Coming Close to you.The American Journal of Psycology,12, pp 145-179.
Turner,M.(1991) Reading Minds.New Jersey.Princeton University Press.
Bibliography - nika, vagelis, philippos.
bibliography
Stein, M. (1995) Coming close to you.The Americam journal of phychology,12,pp.145-179
Tuner, M (1991) Reading Minds, New Jersey,Princeton University Press,
.
Stein, M. (1995) Coming close to you.The Americam journal of phychology,12,pp.145-179
Tuner, M (1991) Reading Minds, New Jersey,Princeton University Press,
.
Monday, 11 March 2013
ENG 190 Midterm Examination
ENG 190 Midterm Examination
Sections: 1 & 2
Date: Tuesday, 19 March 2013
Time: 12:30-14:00
Room: KXE 1
Study the following:
Units 1-4 (p. 6-37)
Consolidation (p. 38-39)
Grammar reference (p. 124-125)
All vocabulary
Grammar: Question forms (p. 9), Present Simple and Present Continuous (p. 18-19), Have something done/Causative form (p.24), Making comparisons (p. 26-27), Past Simple and Present Perfect (p.32-33)
Writing: CV (p.10-11), Application letter (p.12), Presenting a city (p.21), Comparisons (p.26), Making complaints (p.35), Writing apology letters (p. 35)
For grammar practice:
http://www.englishpage.com/
(Exercises 1, 2, 5, 6)
http://www.learnenglishfeelgood.com/
(English Grammar Exercises - Verb Tenses, Causative Form, Comparatives and Superlatives)
Friday, 8 March 2013
A nightmare holiday.
Dear Sir/Madam
I am writing to complain about the terrible organisation of a holiday recently booked with Med Tours and i try to get some compensation about all the problems that i had to the that holiday,the worst of our life.!
My husband,my two-years old daughter and i chosen to to stay to Sunset Hotel beacause of the so attractive brochure wich told that,that resort is "One of the Caribbeans's most exclusive resorts", but when we got there we realised that nothing would be so fine as we hoped.
Let me start about the not collecting as from the airport and that we had to pay another 50$ for a taxi to go to the hotel.I have to say that was the first thing that we checked on your advertisment beacause we wanted to be sure that our holidays will start easy.
After that,you were advertising about ocean view rooms but only a partial had that view.Almost the whole room overlooked to the swimming pool and bar.
Another complain i have is about the swiming pool,the beaches and the spa.We like most swimming pools than beaches especially for my daughter,to be more safety and relax beacause of the lifeguard.But later we prefer to go to a 20-minutes walk beach because of the crowed,there is no lifeguard and the pool was unsuitable for babies.We couldn't relax and stay the baby play alone.I said that we went to a 20-minutes walk beach beacause it was the only public beach in the area.All the other were private.You were also preventing your spa but when i decided to go,it wasn't working.
My daughter is only two years old and she is used to eat some foods but we didn't be anxious about that beacause we read on your brochure that you had international cuisine.And that was fault.On two nights the restaurant only provided local food.So my daughter didn't eat.
In the end i want to complain about the noisy nights beacause the outside bar was open all night and we couldn't sleep.
So you can understand that all you were advertising do not match to the reality.
I believe i am entitled to a refund or a compensation.
Yours faithfully,
Katerina Constantinou.
Dear Mrs Constantinou,
Thank you for bringing these matters to our attention and we are very sorry to hear that,that were your worst holiday of your life.We understand that were many faults but we have to say that some things were not so bad as you are preventing them.
About not collecting you from the airport,we have to say that there is only one bus for collecting guests from the airport and if it cannot be there exactly at the time the flight arrives, we expect the guests to wait.
The ocean view wasn't in the price of 860$ but you had to pay a supplement for rooms wich have a direct view and most of the rooms only have a partial.At that point we want to apologise for it beacause we forget to inform you about that.The spa is currently closed for repair.I'm really sorry but we cannot apologise for the beaches beacause we didn't advertise that it's near the hotel.
You have true about the noisy nights and as a result you and your family couldn't sleep but we thought that you knew that last week was the local carnival so the bars were open all night.And the reastaurant decided to have only local cuisine for two days beacause of that event.
We want to apologise another one time for your holiday and we would like to offer you a compensation of 250$.
Your sincerely,
Travel Sun.
I am writing to complain about the terrible organisation of a holiday recently booked with Med Tours and i try to get some compensation about all the problems that i had to the that holiday,the worst of our life.!
My husband,my two-years old daughter and i chosen to to stay to Sunset Hotel beacause of the so attractive brochure wich told that,that resort is "One of the Caribbeans's most exclusive resorts", but when we got there we realised that nothing would be so fine as we hoped.
Let me start about the not collecting as from the airport and that we had to pay another 50$ for a taxi to go to the hotel.I have to say that was the first thing that we checked on your advertisment beacause we wanted to be sure that our holidays will start easy.
After that,you were advertising about ocean view rooms but only a partial had that view.Almost the whole room overlooked to the swimming pool and bar.
Another complain i have is about the swiming pool,the beaches and the spa.We like most swimming pools than beaches especially for my daughter,to be more safety and relax beacause of the lifeguard.But later we prefer to go to a 20-minutes walk beach because of the crowed,there is no lifeguard and the pool was unsuitable for babies.We couldn't relax and stay the baby play alone.I said that we went to a 20-minutes walk beach beacause it was the only public beach in the area.All the other were private.You were also preventing your spa but when i decided to go,it wasn't working.
My daughter is only two years old and she is used to eat some foods but we didn't be anxious about that beacause we read on your brochure that you had international cuisine.And that was fault.On two nights the restaurant only provided local food.So my daughter didn't eat.
In the end i want to complain about the noisy nights beacause the outside bar was open all night and we couldn't sleep.
So you can understand that all you were advertising do not match to the reality.
I believe i am entitled to a refund or a compensation.
Yours faithfully,
Katerina Constantinou.
Dear Mrs Constantinou,
Thank you for bringing these matters to our attention and we are very sorry to hear that,that were your worst holiday of your life.We understand that were many faults but we have to say that some things were not so bad as you are preventing them.
About not collecting you from the airport,we have to say that there is only one bus for collecting guests from the airport and if it cannot be there exactly at the time the flight arrives, we expect the guests to wait.
The ocean view wasn't in the price of 860$ but you had to pay a supplement for rooms wich have a direct view and most of the rooms only have a partial.At that point we want to apologise for it beacause we forget to inform you about that.The spa is currently closed for repair.I'm really sorry but we cannot apologise for the beaches beacause we didn't advertise that it's near the hotel.
You have true about the noisy nights and as a result you and your family couldn't sleep but we thought that you knew that last week was the local carnival so the bars were open all night.And the reastaurant decided to have only local cuisine for two days beacause of that event.
We want to apologise another one time for your holiday and we would like to offer you a compensation of 250$.
Your sincerely,
Travel Sun.
a nightmare holiday
Dear Sir,
I'm writing to complain about the horrible vacation I had with my family. First of all, you were not collected us from airport and we must to pay $50 for a taxi to take us in the hotel and this was in vacation package. The room overlooked the swimming pool and bar and you say that rooms overlooking the ocean. Also the swimming pool was unsuitable for children because it wa crowded and there was no lifeguard. The spa wasn't work and the local beach were all private and we have to walk 20 minute to find the nearest public beach. Me and my family couldn't sleep in the night because the outside bar was open all the night and very noisy. On two night the restaurant provide local food which my daughter couldn't eat and you did not do something about this. Finally, when we arrived all the excursions were fully booked but in the package it said that the hotel organised excursions to local places of interest. I believe I am entitled to refund my money.
Yous faithfully
Antri Antreou
Dear Ms Antreou,
Thank you for bringing this matter to our attention. We are very sorry to hear that and we would want to correct the errors. We apologise for your collecting from airport but our hotel only has one bus for your collecting. I will make a note of that now you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. The spa is currently closed for repair. The beach is a short distance from the hotel and the advertisement doesn't say that the hotel is near the beach. Also, the last week was the local carnival so the bars were open all nights.
For the dietary preferences of your daughter could not do something because the restaurant decided to provide only local food for two of the nights. The excursions have been very popular recently because f the bad weather. In compensation I'd like to offer our discount on your next stay at our hotel and dinner for two in a luxury restaurant.
Yours sincerely
Travel Sun
I'm writing to complain about the horrible vacation I had with my family. First of all, you were not collected us from airport and we must to pay $50 for a taxi to take us in the hotel and this was in vacation package. The room overlooked the swimming pool and bar and you say that rooms overlooking the ocean. Also the swimming pool was unsuitable for children because it wa crowded and there was no lifeguard. The spa wasn't work and the local beach were all private and we have to walk 20 minute to find the nearest public beach. Me and my family couldn't sleep in the night because the outside bar was open all the night and very noisy. On two night the restaurant provide local food which my daughter couldn't eat and you did not do something about this. Finally, when we arrived all the excursions were fully booked but in the package it said that the hotel organised excursions to local places of interest. I believe I am entitled to refund my money.
Yous faithfully
Antri Antreou
Dear Ms Antreou,
Thank you for bringing this matter to our attention. We are very sorry to hear that and we would want to correct the errors. We apologise for your collecting from airport but our hotel only has one bus for your collecting. I will make a note of that now you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. The spa is currently closed for repair. The beach is a short distance from the hotel and the advertisement doesn't say that the hotel is near the beach. Also, the last week was the local carnival so the bars were open all nights.
For the dietary preferences of your daughter could not do something because the restaurant decided to provide only local food for two of the nights. The excursions have been very popular recently because f the bad weather. In compensation I'd like to offer our discount on your next stay at our hotel and dinner for two in a luxury restaurant.
Yours sincerely
Travel Sun
A nightmare holiday
Dear Sir
I am writing to complain about the terrible experience and organisation of a holiday recently booked with Travel Sun.
My wife and two years old son and i, we had the worst holiday of our life. Our troubles began at the airport where our outward flight was delayed for over six hours. The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep. Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road. I believe I am entiled of a refund.Yours faithfully,
Vasos Kalogirou
Apologise Letter
Dear Mr Kalogirou
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry for problems your had.Apologise and explain why thinhs went wrong where possible. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport.Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
I am writing to complain about the terrible experience and organisation of a holiday recently booked with Travel Sun.
My wife and two years old son and i, we had the worst holiday of our life. Our troubles began at the airport where our outward flight was delayed for over six hours. The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep. Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road. I believe I am entiled of a refund.Yours faithfully,
Vasos Kalogirou
Apologise Letter
Dear Mr Kalogirou
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry for problems your had.Apologise and explain why thinhs went wrong where possible. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport.Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
nigtmare holiday
Dear Sirs
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours.My husband , my two-year-old daughter and I ,we had the worst holiday of our life.Our troubles began at the airport when they had to pay $40 for taxi to take as to the hotel.Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.The romm orerlooked the swiming pool and bar and we have only a partial view of the ocean.Also the spa wasn't working and the local beaches there all private. .On two nights the restaurant only provided local food which my daughter couldn't eat and the outside bar was open all night and was very noisy and my family couldnt slepp. .Finally all excursions were fully booked when we arrived.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Your faithfully
Filippos Afxentiou
Apology
Dear Mr Afxentiou
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday.Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort. Also the excursions have been very popular recently because of the bad weatherHowever, we cannot take responsibility the about the noisy bar because it was the local carnival last week so the bars were open all night.For the same reason,the restarant decided to provide onlu local food for two of the nights.The advertismnet doesn't say that the hotel is near the beach.Your satisfaction is our priority.
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours.My husband , my two-year-old daughter and I ,we had the worst holiday of our life.Our troubles began at the airport when they had to pay $40 for taxi to take as to the hotel.Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.The romm orerlooked the swiming pool and bar and we have only a partial view of the ocean.Also the spa wasn't working and the local beaches there all private. .On two nights the restaurant only provided local food which my daughter couldn't eat and the outside bar was open all night and was very noisy and my family couldnt slepp. .Finally all excursions were fully booked when we arrived.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Your faithfully
Filippos Afxentiou
Apology
Dear Mr Afxentiou
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday.Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort. Also the excursions have been very popular recently because of the bad weatherHowever, we cannot take responsibility the about the noisy bar because it was the local carnival last week so the bars were open all night.For the same reason,the restarant decided to provide onlu local food for two of the nights.The advertismnet doesn't say that the hotel is near the beach.Your satisfaction is our priority.
A Nightmare Holiday
Dear Sir,
I am writing to complain about the terrible organisation of a holiday recently booked with your agency.The brochure said that the offer included collection from the airport and transportation to SunSet hotel but instead me and my family weren't collected from the airport and had to pay a taxi for $50 to take us to the hotel.Also another thing that we noticed was that we booked a room that overlooks the sea and when we got there they gave us a room that was overlooking the swimming pool and the bar.Your advertisment said that the restaurant offered local and international food when two of the nights they had only local food and my doughter couldn't eat.Another thing is that part of my holidays was to relax at the spa and it was no surpise that it was closed.Another complain i have is that the swimming pool was unsuitable for children and there was no lifeguard and the puplic beach was 20 minutes walk away.Another problem is that we were looking forward for some outdoor activities but all the excursion were fully booked when we arrived and we couldn't do anything as a family.
I believe i am entitled to a refund and some compensation for all the problems we've been through and ruined our family vacation.
Yours Faithfully,
Nikoleta Meniku
Dear customer,
Thank you for bringing this matter to our attention.We are sorry to hear that our servises ruined your family vacation.You see there is a perfectly good reason why you been through all that problems to the hotel but there is not entirly our fault.The hotel has only one bus that collects guest from the airport and if it isn't there the moment you arrive you should have waited.A thing that we should have told you is that to book a room that overlooks the sea you should have paid a supplement first.This is a matter that we failed to imform you.As for the restaurant's cuisine we didn't know that they weren't prepared for international food for all the nights but they had the local carnival to host and the prefered local food.We contacted the hotel manager and he told as that they had to do some repairs to the spa.That's why it was closed.The beach was a short distance from the hotel.The advertisment doesn't say that the hotel is near the beach.Also all the exrursions have been very popular recently from all of the hotel gueast and the were fully booked.
In compensation we'd like to offer you 50% off on your next holiday with our agency.We apologise for the inconvinience we caused and we look forward to hear from you
Yours sincerely,
Travel Sun.
I am writing to complain about the terrible organisation of a holiday recently booked with your agency.The brochure said that the offer included collection from the airport and transportation to SunSet hotel but instead me and my family weren't collected from the airport and had to pay a taxi for $50 to take us to the hotel.Also another thing that we noticed was that we booked a room that overlooks the sea and when we got there they gave us a room that was overlooking the swimming pool and the bar.Your advertisment said that the restaurant offered local and international food when two of the nights they had only local food and my doughter couldn't eat.Another thing is that part of my holidays was to relax at the spa and it was no surpise that it was closed.Another complain i have is that the swimming pool was unsuitable for children and there was no lifeguard and the puplic beach was 20 minutes walk away.Another problem is that we were looking forward for some outdoor activities but all the excursion were fully booked when we arrived and we couldn't do anything as a family.
I believe i am entitled to a refund and some compensation for all the problems we've been through and ruined our family vacation.
Yours Faithfully,
Nikoleta Meniku
Dear customer,
Thank you for bringing this matter to our attention.We are sorry to hear that our servises ruined your family vacation.You see there is a perfectly good reason why you been through all that problems to the hotel but there is not entirly our fault.The hotel has only one bus that collects guest from the airport and if it isn't there the moment you arrive you should have waited.A thing that we should have told you is that to book a room that overlooks the sea you should have paid a supplement first.This is a matter that we failed to imform you.As for the restaurant's cuisine we didn't know that they weren't prepared for international food for all the nights but they had the local carnival to host and the prefered local food.We contacted the hotel manager and he told as that they had to do some repairs to the spa.That's why it was closed.The beach was a short distance from the hotel.The advertisment doesn't say that the hotel is near the beach.Also all the exrursions have been very popular recently from all of the hotel gueast and the were fully booked.
In compensation we'd like to offer you 50% off on your next holiday with our agency.We apologise for the inconvinience we caused and we look forward to hear from you
Yours sincerely,
Travel Sun.
A nightmare holiday
Dear Sirs,
I am writing to complain about the terrible organisation holidays of recently booked with Sun Travel Tours.I and my husband and my little daughter decided to stay in the luxurious Sunset Hotel.which offers collection from the airport by hotel representative,
rooms overlooking the ocean, restaurant with local and international cousine, outdoor swimming pool and spa.
A number of things went wrong. To start with the troubles that we have in the airport that we have to pay 50$ for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar.The outside bar was open all night and was very noisy.I and my family couldn't sleep.What's more the swimming pool was unsuitable for the children and there was no lifeguard.The spa wasn't working and the local beaches were all private.Another complain i have is the nearest public beach was 20 minute walk of the hotel. On two restaurants only provided local food which my daughter couldn't eat. I believe i am entitled to a refund.
Your Faithfully
Demetra Vasou
Dear Ms Vasou,
Thank you for your letter regarding your recent holiday with Sun travel tours. We are sorry to heart that you were dissatisfied with the organisation of the holiday, as we try to ensure that all customers recieve a high quality service. I can explain that. You see here
are some of the problems you know about that the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait at the airpot. You have to pay a supplement for rooms which have a direct view in the occean. Most of the rooms only have a partial view. The beach is a short distance from hotel. The advertisement doesn't say that the hotel is near the beach. Also the spa is currently closed for repair. About the bar that was open all the nights is because last week was the local carnival. However for the some reasons, the restaurant decided to provide only local food for two of the nights.
I value some compensation for the inconvenience you have sufferd, i would like to offer you 250$.
Once agian, our sincerest apologies for the inconvenience and we look forward to hearing from you.
Yours sincerely
Manager
A nightmare holiday
Dear Sirs,
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband, my two-year-old daughter and I just came back from our holidays which were the worst of our life. In your advertisement you wrote that all-in-one price included our collection from the airport by hotel representative, something that did not happen. We had to pay $50 for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar instead the ocean. We only had a partial view of the ocean. The swimming pool was unsuitable for children, crowed and there was no lifeguard. Another problem we had was the local beaches which were all private. The nearest public beach was a 20-minute walk from the hotel. Our last problem was the food. On two nights the restaurant only provided local food which my daughter couldn't eat.
I believe I am entitled to a refund.
Yours faithfully,
Anthi Constandinou
Dear Ms Constandinou,
I am very sorry to hear that your holiday were so bad. I can understand that you are angry about our organisation but i can explain that. You see, the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guests to wait at the airport. Moreover, you have complained about the view of the room. You have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view like yours. Another problem that you had there was the distance of the beach from the hotel. The advertisement does not say that the hotel is near the beach. The restaurant decided to provide only local food for two of the nights because last week was the local carnival. Thank you for bringing these matters to our attension. We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 50% discount on your next holiday with Sun Travel.
Yours sincerely,
Sun Travel
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband, my two-year-old daughter and I just came back from our holidays which were the worst of our life. In your advertisement you wrote that all-in-one price included our collection from the airport by hotel representative, something that did not happen. We had to pay $50 for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar instead the ocean. We only had a partial view of the ocean. The swimming pool was unsuitable for children, crowed and there was no lifeguard. Another problem we had was the local beaches which were all private. The nearest public beach was a 20-minute walk from the hotel. Our last problem was the food. On two nights the restaurant only provided local food which my daughter couldn't eat.
I believe I am entitled to a refund.
Yours faithfully,
Anthi Constandinou
Dear Ms Constandinou,
I am very sorry to hear that your holiday were so bad. I can understand that you are angry about our organisation but i can explain that. You see, the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guests to wait at the airport. Moreover, you have complained about the view of the room. You have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view like yours. Another problem that you had there was the distance of the beach from the hotel. The advertisement does not say that the hotel is near the beach. The restaurant decided to provide only local food for two of the nights because last week was the local carnival. Thank you for bringing these matters to our attension. We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 50% discount on your next holiday with Sun Travel.
Yours sincerely,
Sun Travel
A nightmare holiday
Dear Sirs
I am writing to complain about a terrible organisation of a holiday recently booked with Sun Travel Tours.
My wife and my two - year - old daughter have just come back from this resort and it was the worst holiday of my life. I am going to complain to the tour operator and try to get some compensation.
Our troubles began at the airport, i was not collected from airport and i pay $50 for a taxi to take me to the hotel, in the advertising say that the collection from airport by hotel representative.
The hotel was comfortable but the swimming pool was unsuitable for children , it was crowed and there was no lifeguard.
In the advertising say that the rooms overlooking the ocean but only hat a partial view of the ocean.
Also say that trere is reastaurand with local and international cuisine but on two nights the restaurant only provided local food which my dauhter couldn't eat.
Last but not least, the outside bar was open all night and very noisy the result i and my family couldn't sleep.
Yours faithfully,
Kouti Kate
Dear Mr Kouti
Thank you for bringing this matter to our attention. You have had some complaints about the package holiday in the Sunset Hotel. You are going to talk to someone who has just returned from their holiday. Apologise and explain why things went wrong where possible.
The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, the expect the guest to wait at the airport.
Please accept our apologies for the view of rooms. You have to pay a supplement for rooms which have direct view of the ocean. Most of the rooms only have a partial view.
Please be assured that we will the outside bar was open all night but the last week was the local carnival so the bars were open all night. Also for the same reason the restuarant decided to provide only local food for two of the nights.
Please find enclosed a voucher for the next accomodation in the Sunset Hotel..
Yours sincerely
Travel Sun
I am writing to complain about a terrible organisation of a holiday recently booked with Sun Travel Tours.
My wife and my two - year - old daughter have just come back from this resort and it was the worst holiday of my life. I am going to complain to the tour operator and try to get some compensation.
Our troubles began at the airport, i was not collected from airport and i pay $50 for a taxi to take me to the hotel, in the advertising say that the collection from airport by hotel representative.
The hotel was comfortable but the swimming pool was unsuitable for children , it was crowed and there was no lifeguard.
In the advertising say that the rooms overlooking the ocean but only hat a partial view of the ocean.
Also say that trere is reastaurand with local and international cuisine but on two nights the restaurant only provided local food which my dauhter couldn't eat.
Last but not least, the outside bar was open all night and very noisy the result i and my family couldn't sleep.
Yours faithfully,
Kouti Kate
Dear Mr Kouti
Thank you for bringing this matter to our attention. You have had some complaints about the package holiday in the Sunset Hotel. You are going to talk to someone who has just returned from their holiday. Apologise and explain why things went wrong where possible.
The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, the expect the guest to wait at the airport.
Please accept our apologies for the view of rooms. You have to pay a supplement for rooms which have direct view of the ocean. Most of the rooms only have a partial view.
Please be assured that we will the outside bar was open all night but the last week was the local carnival so the bars were open all night. Also for the same reason the restuarant decided to provide only local food for two of the nights.
Please find enclosed a voucher for the next accomodation in the Sunset Hotel..
Yours sincerely
Travel Sun
A nightmare holiday
Dear Sir,
I am writing to complain about the awful organisation of a holiday recently booked with Sun Travel. My husband , my two-year-old daughter and I ,we had the worst holiday of our life. A number of things went wrong. To start with we had to paid 50$ extra for a taxi to took us to the hotel because the tour office was not collected us from airport. Also the swiiming pool was unsuitable for children and my husband and I afraid to left our children alone. The simming pool was crowded and there was no lifeguard. My husband and I want to relax at the spa but it was not working. Another complain I have is that the local beaches were all private. The nearest public beach was a 20 minute walk from the hotel. Finally another problem we had was that the outside bar was open all night and was very noisy. My family and I couldn't sleep. I believe I am entitled of a refund.
Yours faithfully
Rafaella Papageorgiou
Dear Papageorgiou,
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport. Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
I am writing to complain about the awful organisation of a holiday recently booked with Sun Travel. My husband , my two-year-old daughter and I ,we had the worst holiday of our life. A number of things went wrong. To start with we had to paid 50$ extra for a taxi to took us to the hotel because the tour office was not collected us from airport. Also the swiiming pool was unsuitable for children and my husband and I afraid to left our children alone. The simming pool was crowded and there was no lifeguard. My husband and I want to relax at the spa but it was not working. Another complain I have is that the local beaches were all private. The nearest public beach was a 20 minute walk from the hotel. Finally another problem we had was that the outside bar was open all night and was very noisy. My family and I couldn't sleep. I believe I am entitled of a refund.
Yours faithfully
Rafaella Papageorgiou
Dear Papageorgiou,
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport. Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
A nightmire holiday
-TOURIST ROLE CARD
Dear Sir
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours. The hotel had many problems, for example, the Sun Travel did not come take from the airport and we forced to pay $50 for taxi to take you to hotel. I want to complain about you said that the rooms overlooked the swimming pool and bar but we only had a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The nearest public beach was a 20-minute walk from the hotel. Another problem we had was on two nights the restaurant only provided local food which your daughter could not sleep. What's more had very noisy because the outside bar was open all night and this we disappointment because I and my family could not sleep. Iam therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully Kalia Napoleontos
-TOUR OPERATOR ROLE CARD
Dear Kalia Napoleontos
Thank you for your letter regarding your recent holiday with Sun Travel Tours. We are very sorry for problems your had. Apologise and explain why thinhs went wrong where possible. You can give her some compensation but not more than the equivalent of $250. Firstly we want apologise for transport. The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expexr the guest to wait at the airport. Second I 'm very sorry to hear that the rooms, you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. Thirst I can explain that. You see the spa is currently closed for repair. Also the beach is a short distance from the hotel. The advertisment does not say that the hotel is near the beach. i'll make a note of that now and I'll look into it last week was the local carnival so the bars were open all night.In compensation I'd like to offer you vouncher for free accommodation for next weekend. Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you.
Yours sincerely Sun Travel
Dear Sir
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours. The hotel had many problems, for example, the Sun Travel did not come take from the airport and we forced to pay $50 for taxi to take you to hotel. I want to complain about you said that the rooms overlooked the swimming pool and bar but we only had a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The nearest public beach was a 20-minute walk from the hotel. Another problem we had was on two nights the restaurant only provided local food which your daughter could not sleep. What's more had very noisy because the outside bar was open all night and this we disappointment because I and my family could not sleep. Iam therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully Kalia Napoleontos
-TOUR OPERATOR ROLE CARD
Dear Kalia Napoleontos
Thank you for your letter regarding your recent holiday with Sun Travel Tours. We are very sorry for problems your had. Apologise and explain why thinhs went wrong where possible. You can give her some compensation but not more than the equivalent of $250. Firstly we want apologise for transport. The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expexr the guest to wait at the airport. Second I 'm very sorry to hear that the rooms, you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. Thirst I can explain that. You see the spa is currently closed for repair. Also the beach is a short distance from the hotel. The advertisment does not say that the hotel is near the beach. i'll make a note of that now and I'll look into it last week was the local carnival so the bars were open all night.In compensation I'd like to offer you vouncher for free accommodation for next weekend. Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you.
Yours sincerely Sun Travel
A nigthmare holiday
Dear Sirs
I want to complain about the terrible organisation of a holiday recently booked with the Sun Travel.
I,my husband and two year old son i had chosen to stay in the luxurious Sunset Hotel,Caribbeans from 3-10 June.
Our troubles began at the airport where our outward flight was delayed for over six hours.The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The service of the hotel was poor for example the spa wasn't working.Another example is the swimming pool was unsuitable for the son it was crowded and there was no lifeguard.Also, the outside bar was open all night and very noisy.My family and i couldn't sleep.On four nights the restaurant only provided local food which my son couldn't eat.Also, the room overlooked the swimming pool and bar.I only had a partial view of the ocean.
I believe i am entitled to a refund.
Yours faithfully,
Eleni Spyrou
Dear Madame Spyrou
Thank you for your letter regarding your recent holiday with Sun Travel.My travel sell all-inclusive holidays to the Carribbean.You have had some of the package holiday in the Sunset Hotel.You are going to talk to someone who has just returned from their holiday.Apologise and explain why things were wrong where possible.You can give her some compensation but not more than the equivalent of $250.I can explain that.We are very sorry to hear that but the hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives they expect the guest to wait at the airport.I can explain that.You see, you have to pay a supplement for the rooms which have a direct view of the ocean.Most of the room only have a partial view.I'm very sorry to hear that the spa is currently closed for repair.Also, the reason which the bars were open all night is the local carnival.For the same reason the restaurant decided to provide only local food for four of the nights. Thank you for bringing these matters to our attention.
Yours sincerely
Manager
I want to complain about the terrible organisation of a holiday recently booked with the Sun Travel.
I,my husband and two year old son i had chosen to stay in the luxurious Sunset Hotel,Caribbeans from 3-10 June.
Our troubles began at the airport where our outward flight was delayed for over six hours.The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The service of the hotel was poor for example the spa wasn't working.Another example is the swimming pool was unsuitable for the son it was crowded and there was no lifeguard.Also, the outside bar was open all night and very noisy.My family and i couldn't sleep.On four nights the restaurant only provided local food which my son couldn't eat.Also, the room overlooked the swimming pool and bar.I only had a partial view of the ocean.
I believe i am entitled to a refund.
Yours faithfully,
Eleni Spyrou
Dear Madame Spyrou
Thank you for your letter regarding your recent holiday with Sun Travel.My travel sell all-inclusive holidays to the Carribbean.You have had some of the package holiday in the Sunset Hotel.You are going to talk to someone who has just returned from their holiday.Apologise and explain why things were wrong where possible.You can give her some compensation but not more than the equivalent of $250.I can explain that.We are very sorry to hear that but the hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives they expect the guest to wait at the airport.I can explain that.You see, you have to pay a supplement for the rooms which have a direct view of the ocean.Most of the room only have a partial view.I'm very sorry to hear that the spa is currently closed for repair.Also, the reason which the bars were open all night is the local carnival.For the same reason the restaurant decided to provide only local food for four of the nights. Thank you for bringing these matters to our attention.
Yours sincerely
Manager
A nightmare holiday
Dear Sir,
I am writing to complain about the terrible experience and the bad organisation of a holiday recently booked with Sun Travel. My husband my daughter and i we had the worst holiday of our life. In your advertisment you wrote that in all in one price was included and the collection from airport by hotel representative and also transport from the airport to the hotel but we were not collected from the airport. We had to pay 50 for a taxi to take us to the hotel. The swimming pool was unsuitable for children it was crowded and there was no lifeguard. Another complain i have is that all the excursions were fully booked when you arrived. I believe I am entiled of a refund.
Yours faithfully
Angelina Constantinou
Dear Constantinou,
Thank you for bringing this matter to our attention. I am very sorry to hear that we were not collected from airport but the hotel only has one bus for collecting guests from the hotel. If they can't be at the airport exactly at the time the flight arrives, they expect theguest to wait at the airport. Also the excursions have been very popular recently because of the bad weather. In compensation I'd like to offer you 3 nights in our resort all in one price equivalent of 250.
Yours sincerely
Travel Sun
I am writing to complain about the terrible experience and the bad organisation of a holiday recently booked with Sun Travel. My husband my daughter and i we had the worst holiday of our life. In your advertisment you wrote that in all in one price was included and the collection from airport by hotel representative and also transport from the airport to the hotel but we were not collected from the airport. We had to pay 50 for a taxi to take us to the hotel. The swimming pool was unsuitable for children it was crowded and there was no lifeguard. Another complain i have is that all the excursions were fully booked when you arrived. I believe I am entiled of a refund.
Yours faithfully
Angelina Constantinou
Dear Constantinou,
Thank you for bringing this matter to our attention. I am very sorry to hear that we were not collected from airport but the hotel only has one bus for collecting guests from the hotel. If they can't be at the airport exactly at the time the flight arrives, they expect theguest to wait at the airport. Also the excursions have been very popular recently because of the bad weather. In compensation I'd like to offer you 3 nights in our resort all in one price equivalent of 250.
Yours sincerely
Travel Sun
A naightmare holiday
Dear Sirs
I am writinig to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband and my two-years old son and i ,had to stay in Carubbean's in the luxurious Sunset hotel fom 10-20 july in order to visit the place which always dreamed to go.One place with many people and beautiful places.
Our troubles began at the airport where our outward flight was dealyed for over seven hours.
Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.We finally took off at 6.00 pm and arrived at the hotel in the evening,but we must pay 50E for taxi because Nobody was not there,tired and we passed the first day of hours holiday.
Another problem that we had was the hotel was reasonably comfortable but the food lacked variety and the service was poor.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean.The swimming pool wa unsuitable for the childrens beacause there was not lifeguard.Also the spa wasn't working.The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep.Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road.
Yours faithfully,
Eva felloyzi
Dear Madam Felloyzi
My travel sell all-inclusive holidays to the Caribbean.You have had some complaints about the package holiday in the Sunset Hotel.You are going to talk someone who has just returned from their holiday.Apologise and explain why things went wrong where possible.You can give her some compensation but not more than $250.
Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort.Also you have pay a supplement for rooms which have a direct view,and the spa was closed for a repair.The reason who the bar was open all night it's because last week was the local carnival.One more complain that you wrote it's about the distance from the hotel to the beach.The distance is short and the advertisment dosen't say that the hotel is near the beach.
I'am really sorry to hear that and thank you for bringing these matters to our attention.
Yours sincerely
Manager of the hotel
I am writinig to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband and my two-years old son and i ,had to stay in Carubbean's in the luxurious Sunset hotel fom 10-20 july in order to visit the place which always dreamed to go.One place with many people and beautiful places.
Our troubles began at the airport where our outward flight was dealyed for over seven hours.
Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.We finally took off at 6.00 pm and arrived at the hotel in the evening,but we must pay 50E for taxi because Nobody was not there,tired and we passed the first day of hours holiday.
Another problem that we had was the hotel was reasonably comfortable but the food lacked variety and the service was poor.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean.The swimming pool wa unsuitable for the childrens beacause there was not lifeguard.Also the spa wasn't working.The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep.Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road.
Yours faithfully,
Eva felloyzi
Dear Madam Felloyzi
My travel sell all-inclusive holidays to the Caribbean.You have had some complaints about the package holiday in the Sunset Hotel.You are going to talk someone who has just returned from their holiday.Apologise and explain why things went wrong where possible.You can give her some compensation but not more than $250.
Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort.Also you have pay a supplement for rooms which have a direct view,and the spa was closed for a repair.The reason who the bar was open all night it's because last week was the local carnival.One more complain that you wrote it's about the distance from the hotel to the beach.The distance is short and the advertisment dosen't say that the hotel is near the beach.
I'am really sorry to hear that and thank you for bringing these matters to our attention.
Yours sincerely
Manager of the hotel
A Nightmare Holiday
Dear sirs,
I' m writting to complain about the terrible organazation of a holiday recently booked with Travel Sun.
My husband and two year old daughter we chosen to stay in luxurious Sunset Hotel,Carribean from 19-26 June for a few moments of relaxation in peaceful surrounding.
Our toubles began at the airport where we are not collected from the airport and we had to pay $50 for a taxi to take us to the hotel.The room overlooked the swimming pool and bar but we only have a partial view of the ocean.The swimming pool was unsuitable for children:it was crowed and there was no lifeguard.Also the spa wasn't working and the local beaches there all private.The nearest public beach was a 20 minute walk from the hotel.In addition the outside bar was open all night and very noisy, so i and my family we couldn't sleep.On two nights the restaurant only provided local food which my daughter couldn't eat.Finally all excursions were fully booked when we arrived.As a result, the stay for just $860 is not for $860 because doesn't includes collection from the airport and beachside sports.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Veronica Papetta
Apologise Letter
Dear Madame Papetta,
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry to hear that you were dissatisfied with the organization of the holiday,as we try to ensure that all our customers receive a high quality service.
In your letter you mentioned several inconsistensies between the brochure and the conditions in the Hotel, particularly the distance from the beach and the view of your room.Thank you for bringing this to our attention.Be assured that we will amend the information in the brochure.
We were sorry to hear that your not collected from the airport and you have to pay for a taxi to travel you to the hotel.The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flights arrives, they expect the guest to wait at the airport, so we will look why this did not occur.Also you have to pay a supplement for rooms which have a direct view of the ocean.Most of the rooms only have partial view.The spa is currently closed for repair and the beach is a short distance from the hotel.The advertisement doesn't say that the hotel is near the beach.In addition last week was the local carnival so the bars were open all night and for the same reason, the restaurant decided to provide only local food for two of the nights.The excursions have been very popular recently because of the bad weather.
We value your custom and, as compensation for the inconvencience you have suffered, we would like to offer you the equivalent of $250.
Once again,our sincerest apologies for the inconvencience caused and we look forward to hearing from you.
Yours sincerely,
Manager
I' m writting to complain about the terrible organazation of a holiday recently booked with Travel Sun.
My husband and two year old daughter we chosen to stay in luxurious Sunset Hotel,Carribean from 19-26 June for a few moments of relaxation in peaceful surrounding.
Our toubles began at the airport where we are not collected from the airport and we had to pay $50 for a taxi to take us to the hotel.The room overlooked the swimming pool and bar but we only have a partial view of the ocean.The swimming pool was unsuitable for children:it was crowed and there was no lifeguard.Also the spa wasn't working and the local beaches there all private.The nearest public beach was a 20 minute walk from the hotel.In addition the outside bar was open all night and very noisy, so i and my family we couldn't sleep.On two nights the restaurant only provided local food which my daughter couldn't eat.Finally all excursions were fully booked when we arrived.As a result, the stay for just $860 is not for $860 because doesn't includes collection from the airport and beachside sports.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Veronica Papetta
Apologise Letter
Dear Madame Papetta,
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry to hear that you were dissatisfied with the organization of the holiday,as we try to ensure that all our customers receive a high quality service.
In your letter you mentioned several inconsistensies between the brochure and the conditions in the Hotel, particularly the distance from the beach and the view of your room.Thank you for bringing this to our attention.Be assured that we will amend the information in the brochure.
We were sorry to hear that your not collected from the airport and you have to pay for a taxi to travel you to the hotel.The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flights arrives, they expect the guest to wait at the airport, so we will look why this did not occur.Also you have to pay a supplement for rooms which have a direct view of the ocean.Most of the rooms only have partial view.The spa is currently closed for repair and the beach is a short distance from the hotel.The advertisement doesn't say that the hotel is near the beach.In addition last week was the local carnival so the bars were open all night and for the same reason, the restaurant decided to provide only local food for two of the nights.The excursions have been very popular recently because of the bad weather.
We value your custom and, as compensation for the inconvencience you have suffered, we would like to offer you the equivalent of $250.
Once again,our sincerest apologies for the inconvencience caused and we look forward to hearing from you.
Yours sincerely,
Manager
Dear Mrs Bayiazidou,
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that you had to pay $50 for a taxi to take you to take to the hotel but you we d\had to inform you that the hotel only has bus for collecting guests from the hotel. If they cannot be at the airport at the time the flight arrives, they expect the gusest to wait at the airport. Futhermore, you have to pay s supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. However, we cannot take the responsibility about the noisy bar because it was the local carnival last week so the bars were open all night. Moreover, the excursions have been very popular recently because of the bad weather.
Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Arthur Grundy
Manager
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that you had to pay $50 for a taxi to take you to take to the hotel but you we d\had to inform you that the hotel only has bus for collecting guests from the hotel. If they cannot be at the airport at the time the flight arrives, they expect the gusest to wait at the airport. Futhermore, you have to pay s supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. However, we cannot take the responsibility about the noisy bar because it was the local carnival last week so the bars were open all night. Moreover, the excursions have been very popular recently because of the bad weather.
Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Arthur Grundy
Manager
Complaining
Dear Sirs/Madam,
I am writing to complain about the worst holidays of my life because we face on many problems.
My husband and my two years old daughter decided to stay in the "Sunset Hotel" because of the specials that you offered.
Our trouble began when we arrived to the airport and no trasportation where to to take us from the airport to the hotel such you advertise in the newspaper. Apart from that we had to pay another $50 to take a taxi to bring as to the hotel. Also, about that the room were overlooked to the swimming pool and bar, we had only a partial view of the Ocean relative what was mentioned in your advertisement. We were waiting to find a swimming pool appropriated to leave our daughter to play, but we faced in a unsuitable swimming pool for our child without lifeguard.
Another complain i have is about waiting for making some spa out the spa were out of order. Furthermore, all the beaches were private and the nearest beach were 20 minutes long from the hotel. The most tedious, were the bar that it was open all night with lots of noise and we couldn't sleep. The rastaurant on the two nights with local food hadn't any food suitable to our child. At last, all the excursion were fully booked when we arrived in the hotel.
Yourths futhfully,
Christina Kyriakou
Dear Mrs Kyriakou,
Thank you for bringing the matter to our attention in our "Travel Sun Office" . We are very sorry of hearing all this problems you faced on your holidays in the "Sunset Hotel", as we try yo ensure that all of ours customers wait to received a high guality service.
First of all, we know that it were only one bus for collecting guests from the hotel and if it weren't at the airport at the exactly hours of your arrivalm they expected the guest to wait at the ariport. About the room, we knew that you had to pay some supplement for the rooms which have direct view ti the ocean because the most rooms have a partial view. Furthermore, the spa were currently closed for repair and they inform us the same day your flight was, so is not our mistake. Another, of not our blame is that on the advertisement nowhere says that the beach was near to the hotel. The last week were the Local Carnival so the bars were open all night and that why the restaurant decided to provide only local food for two og the nights. At last, the excursions had been very popular recently because of the bad weather.
In compensation i'd like to offer you the equivalent of $250 and one 30% discount to your next holidays with "Travel Sun''.
Once again our apologies fro the inconvenience caused and we look forward ro hearing from you.
Yours Sincerely,
John West
Manager
I am writing to complain about the worst holidays of my life because we face on many problems.
My husband and my two years old daughter decided to stay in the "Sunset Hotel" because of the specials that you offered.
Our trouble began when we arrived to the airport and no trasportation where to to take us from the airport to the hotel such you advertise in the newspaper. Apart from that we had to pay another $50 to take a taxi to bring as to the hotel. Also, about that the room were overlooked to the swimming pool and bar, we had only a partial view of the Ocean relative what was mentioned in your advertisement. We were waiting to find a swimming pool appropriated to leave our daughter to play, but we faced in a unsuitable swimming pool for our child without lifeguard.
Another complain i have is about waiting for making some spa out the spa were out of order. Furthermore, all the beaches were private and the nearest beach were 20 minutes long from the hotel. The most tedious, were the bar that it was open all night with lots of noise and we couldn't sleep. The rastaurant on the two nights with local food hadn't any food suitable to our child. At last, all the excursion were fully booked when we arrived in the hotel.
Yourths futhfully,
Christina Kyriakou
Dear Mrs Kyriakou,
Thank you for bringing the matter to our attention in our "Travel Sun Office" . We are very sorry of hearing all this problems you faced on your holidays in the "Sunset Hotel", as we try yo ensure that all of ours customers wait to received a high guality service.
First of all, we know that it were only one bus for collecting guests from the hotel and if it weren't at the airport at the exactly hours of your arrivalm they expected the guest to wait at the ariport. About the room, we knew that you had to pay some supplement for the rooms which have direct view ti the ocean because the most rooms have a partial view. Furthermore, the spa were currently closed for repair and they inform us the same day your flight was, so is not our mistake. Another, of not our blame is that on the advertisement nowhere says that the beach was near to the hotel. The last week were the Local Carnival so the bars were open all night and that why the restaurant decided to provide only local food for two og the nights. At last, the excursions had been very popular recently because of the bad weather.
In compensation i'd like to offer you the equivalent of $250 and one 30% discount to your next holidays with "Travel Sun''.
Once again our apologies fro the inconvenience caused and we look forward ro hearing from you.
Yours Sincerely,
John West
Manager
A nightmare holiday
Dear
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun Tours.
My husband, our daughter and i had chosen to stay in Caribbean's resorts for 7 days in order to relax and to get away from everyday routine.
Our troubles began at the airport where was no one to collect us and we had to pay $50 for a taxi to take us to the hotel.
In hotel the our room overlooked the swimming pool an bar an we only had a partial view of the ocean. Another complain i had is that the outside bar was open all night and very noisy for the reason me and my family couldn't sleep. Another problem we had was that all the excursions were fylly booked when we arrived.
I am therefore looking for comprensation for the inconvenience and distress of a ruined holiday.
Yours Faithdully,
Elena Bayiazidou
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun Tours.
My husband, our daughter and i had chosen to stay in Caribbean's resorts for 7 days in order to relax and to get away from everyday routine.
Our troubles began at the airport where was no one to collect us and we had to pay $50 for a taxi to take us to the hotel.
In hotel the our room overlooked the swimming pool an bar an we only had a partial view of the ocean. Another complain i had is that the outside bar was open all night and very noisy for the reason me and my family couldn't sleep. Another problem we had was that all the excursions were fylly booked when we arrived.
I am therefore looking for comprensation for the inconvenience and distress of a ruined holiday.
Yours Faithdully,
Elena Bayiazidou
A nightmare holiday!
Use the information given to write:
a) An email complaining about the holiday you have booked through Sun Travel to the Caribbean.
b) An email apologizing to the customer on behalf of Sun Travel.
Tuesday, 5 March 2013
Dear Mr.Grundy,
Thank you for bringing this matter to our attention.We are very sorry to hear that your stay at the hotel was a total disaster and we are sorry for the inconvinience you´ve been through.Please accept our apologies and we will do our best to resolve this matter. Although we are not responsible for everything that happened we are assuaring you that your problems have been heard.We are sorry for being unhelpfull at the airport with noone to represent you and wasting the first day of your holiday.Also we apologise for the mistaken imformation about the distance of the hotel with the beach.We value your custom highly and we hope that the voucher for 50% off in any shop you want and 2 dinner reservation for 2 in your reastaurant of your choice.Please accept the offer and we will be happy to be on our service again.
Your sincerely
Nikoleta Meniku
Med Tours.
Thank you for bringing this matter to our attention.We are very sorry to hear that your stay at the hotel was a total disaster and we are sorry for the inconvinience you´ve been through.Please accept our apologies and we will do our best to resolve this matter. Although we are not responsible for everything that happened we are assuaring you that your problems have been heard.We are sorry for being unhelpfull at the airport with noone to represent you and wasting the first day of your holiday.Also we apologise for the mistaken imformation about the distance of the hotel with the beach.We value your custom highly and we hope that the voucher for 50% off in any shop you want and 2 dinner reservation for 2 in your reastaurant of your choice.Please accept the offer and we will be happy to be on our service again.
Your sincerely
Nikoleta Meniku
Med Tours.
Letter for apology
Dear Mr Grundy
Thank you for bringing this matter to our attention. We are verry sorry to hear that you face that prblems to your holidays for your wedding anniversay. We cannot take the responsibility for all the problems that you face, but we have to apologise for these which we are responsible.
Please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday, the poor hotel service and the bad advertising and the information.
Med-tours have a good relationship with their customers we have to offer you 30% discount in our future cooperation.
Your sincerely
Kyriakos Liasis
Thank you for bringing this matter to our attention. We are verry sorry to hear that you face that prblems to your holidays for your wedding anniversay. We cannot take the responsibility for all the problems that you face, but we have to apologise for these which we are responsible.
Please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday, the poor hotel service and the bad advertising and the information.
Med-tours have a good relationship with their customers we have to offer you 30% discount in our future cooperation.
Your sincerely
Kyriakos Liasis
Letter of apology
Dear Mr. Grundy
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that there was no representive from our company to deal with the delay of your flight. Futhermore, we apologise for the mistake in our commercial. Be ensure that we will definitely update our advertisment by mentioning the right location of the hotel. However, we cannot take the responsibility about the noisy roadworks in the town, as we were not informed about it. Moreover, we will inform the hotel about the lacked variety of the food and the poor service. Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Christos Anastasiadis
Med Tours
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that there was no representive from our company to deal with the delay of your flight. Futhermore, we apologise for the mistake in our commercial. Be ensure that we will definitely update our advertisment by mentioning the right location of the hotel. However, we cannot take the responsibility about the noisy roadworks in the town, as we were not informed about it. Moreover, we will inform the hotel about the lacked variety of the food and the poor service. Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Christos Anastasiadis
Med Tours
Dear Mr. Grundy
Thank you from bringing the matter to our attention. We are very sorry to hear that your holidays were not what you expected. Please accept our apologies about the fact that the check-in staff was not as helpful as you wanted, there was no representative from Med Tours and the information about the distance of the hotel from the beach was wrong. Please be assured that we will check all the complaints that you have and be sure the we value your custom highly. Please find enclosed a voucher for free dinner for 2 persons to any restaurant you want.
Your sincerely
Anthi Constantinou
Med Tours
Thank you from bringing the matter to our attention. We are very sorry to hear that your holidays were not what you expected. Please accept our apologies about the fact that the check-in staff was not as helpful as you wanted, there was no representative from Med Tours and the information about the distance of the hotel from the beach was wrong. Please be assured that we will check all the complaints that you have and be sure the we value your custom highly. Please find enclosed a voucher for free dinner for 2 persons to any restaurant you want.
Your sincerely
Anthi Constantinou
Med Tours
Letter of apology
Dear Mr Grundy
Thank you for bringing the matter to our attention.
We are very sorry to hear from you that organisation of a holiday are terrible.
Please accept our apologies for a distance of the beach from the hotel. I think it is not responsibility about of a busy main road and a lot of noisy roadworks in the town. Also the food lacked variety and the poor service on the hotel it is not responsibility again.
Please be assured that we will do our best and we hope you will not have to go thought this kind of inconvience again. Your satisfaction is our priority.
Please find ennclosed a voucher for free voucher for next accomadation..
Yours faithfully
Kouti Kate..
Thank you for bringing the matter to our attention.
We are very sorry to hear from you that organisation of a holiday are terrible.
Please accept our apologies for a distance of the beach from the hotel. I think it is not responsibility about of a busy main road and a lot of noisy roadworks in the town. Also the food lacked variety and the poor service on the hotel it is not responsibility again.
Please be assured that we will do our best and we hope you will not have to go thought this kind of inconvience again. Your satisfaction is our priority.
Please find ennclosed a voucher for free voucher for next accomadation..
Yours faithfully
Kouti Kate..
Letter for apology
Dear Mr. Grundy,
Thank you for bringing this matter to our attention. We are very sorry to heart that and we apologise for the inconvenience. Please accept our apologies for your bad experience that you have. Also we apologies for the poor variety service and for the unhelpful check in staff. We cannot take responsibility for the delay of flight and for the noisy roadworks in the town. We are sure that the next time that you will visit us we will satisfy you. Your satisfaction is our priority.Please find enclosed a voucher for free luxury dinner and entertainment.
Your sincerely
Demetra Vasou
Thank you for bringing this matter to our attention. We are very sorry to heart that and we apologise for the inconvenience. Please accept our apologies for your bad experience that you have. Also we apologies for the poor variety service and for the unhelpful check in staff. We cannot take responsibility for the delay of flight and for the noisy roadworks in the town. We are sure that the next time that you will visit us we will satisfy you. Your satisfaction is our priority.Please find enclosed a voucher for free luxury dinner and entertainment.
Your sincerely
Demetra Vasou
letter of apology
Dear Mr Grundy,
Thank you for bringing this matter to our attention.We are very sorry to hear that you are having so much complains about your holidays and that nothing gone as we thought it will!Please accept our apologies for not having the better holidays of your life and that some things that we told to you were not true.!We understand the iconvenience that you had but we ought to tell you that we cannot take responsibillity for alla of them.As for example we cannot do something about the busy main road but please be assured that we will compensate about the poor service and the delay for over four hours.
We can offer you a weekend to a local hotel with a reduce of 25% on the price and free activities.This offer it must be valid until 31.6.2013.The only thing you have to do is to decide when you want to valid this and come here to take your voucher.
Your satisfaction is our priority.
Your sincerely,
Katerina Constantinou
Med Tours.
Thank you for bringing this matter to our attention.We are very sorry to hear that you are having so much complains about your holidays and that nothing gone as we thought it will!Please accept our apologies for not having the better holidays of your life and that some things that we told to you were not true.!We understand the iconvenience that you had but we ought to tell you that we cannot take responsibillity for alla of them.As for example we cannot do something about the busy main road but please be assured that we will compensate about the poor service and the delay for over four hours.
We can offer you a weekend to a local hotel with a reduce of 25% on the price and free activities.This offer it must be valid until 31.6.2013.The only thing you have to do is to decide when you want to valid this and come here to take your voucher.
Your satisfaction is our priority.
Your sincerely,
Katerina Constantinou
Med Tours.
Apology letter to the guests
Dear Mr Grundy,
Thank you for bringing the problem to our attention, we strive to satisfy our guests. You may rest assured that we have infored the appropriate department about the problem and they will take every possile standarts so that the unfortunate situation does not arise again. We would like to offer you 20% discount for your next visit to our hotel which is valid for the next 1 years. We apreciate your understanding and again thanks for writing.
Yours Sincerely,
Nika Goderdzishvili
Thank you for bringing the problem to our attention, we strive to satisfy our guests. You may rest assured that we have infored the appropriate department about the problem and they will take every possile standarts so that the unfortunate situation does not arise again. We would like to offer you 20% discount for your next visit to our hotel which is valid for the next 1 years. We apreciate your understanding and again thanks for writing.
Yours Sincerely,
Nika Goderdzishvili
Letter for apology
Dear Mr Grundi
Thank you for bringing this matter to our attention. We are very sorry to hear that and sorry for your inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free dinners for 2in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Vasos Kalogirou
Med Tours
Thank you for bringing this matter to our attention. We are very sorry to hear that and sorry for your inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free dinners for 2in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Vasos Kalogirou
Med Tours
Letter of apology
Dear Mr. Grundy
Thank you for bringing this matter to our attention. We are very sorry to hear that during your holiday you experianced so many inconveniences and and distress and contributed not to have a pleasant experiance. We apologise for the fact that their was no representative of our company to escort you to the hotel and for the misleading advertisiment about the hotels distance from the beach. Please be assured that we will respond to the problems you met and we will try to fix them as soon as possible. Your satisfaction is our priority and the thing that makes us happy the most is the pleased customers . Please find enclosed a voucher for a discount to a clothing shop as a token of our gratitude.
Yours sincerely
Agathokleous Vangelis
Med Tours
Thank you for bringing this matter to our attention. We are very sorry to hear that during your holiday you experianced so many inconveniences and and distress and contributed not to have a pleasant experiance. We apologise for the fact that their was no representative of our company to escort you to the hotel and for the misleading advertisiment about the hotels distance from the beach. Please be assured that we will respond to the problems you met and we will try to fix them as soon as possible. Your satisfaction is our priority and the thing that makes us happy the most is the pleased customers . Please find enclosed a voucher for a discount to a clothing shop as a token of our gratitude.
Yours sincerely
Agathokleous Vangelis
Med Tours
Letter of apology
Dear Mr Grundy,
Thank you for bringing this matter to our attention. We are very sorry to hear that your holiday was a disaster. We apologise for the long waiting at the airport and not being there for help. Please accept our apologies for your incovience and the terrible experience in the hotel. Please be assure that we will communicate with the hotel and inform the managers about the lack of fod cariety and the poor service. We are sorry about the misunderstanding of the distance between the hotel and the beach . Your satisfaction is our priority. To compensation for the distress you had please find enclosed a voucher for 20% discount for your next holiday excursion.
Yours sincerely,
Rafaella Mappoura
Med Tours
Thank you for bringing this matter to our attention. We are very sorry to hear that your holiday was a disaster. We apologise for the long waiting at the airport and not being there for help. Please accept our apologies for your incovience and the terrible experience in the hotel. Please be assure that we will communicate with the hotel and inform the managers about the lack of fod cariety and the poor service. We are sorry about the misunderstanding of the distance between the hotel and the beach . Your satisfaction is our priority. To compensation for the distress you had please find enclosed a voucher for 20% discount for your next holiday excursion.
Yours sincerely,
Rafaella Mappoura
Med Tours
Monday, 4 March 2013
Letter for apology
Dear Mr Grundy
Thank you for bringing this matter to our attention. We are very sorry to hear that you have confusion with our services but we do not take all the responsibility for it. Firstly we do not have responsibility about your flight which was delayed but we apologise for the check-in staff who was not offer the neccesary help that you needed. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free accomodation for the next weekend in the Limassol at the Saint Raphael Hotel one of the best hotel in Cyprus. The next weekend we will have a special event "THE CARNIVAL DAYS". We will promise an unforgettable weekend!!!!!!
Yours sinceely,
Rafaella Papageorgiou and Kalia Napoleontos
Thank you for bringing this matter to our attention. We are very sorry to hear that you have confusion with our services but we do not take all the responsibility for it. Firstly we do not have responsibility about your flight which was delayed but we apologise for the check-in staff who was not offer the neccesary help that you needed. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free accomodation for the next weekend in the Limassol at the Saint Raphael Hotel one of the best hotel in Cyprus. The next weekend we will have a special event "THE CARNIVAL DAYS". We will promise an unforgettable weekend!!!!!!
Yours sinceely,
Rafaella Papageorgiou and Kalia Napoleontos
letter of apology
Dear Mr. Grundy
Thank you for bringing the matter to our attention. We are very sorry to hear that and sorry for your inconvenience. Please accept our apologies for your hassle and we would like to inform you that the delay was not our responsibility. There are incorrect information for location of our hotel. Also we apologise for our poor servise. Your satisfaction is our priority and we will like to see you again in our hotel. Please find enclosed a voucher dinner for two people in a luxury restaurant and discount on your next stay at our hotel.
Please be assured that we will be glad to serve you again.
Yours sincerely
Antri Antreou
Letter of apology
Dear Mr Grangy
Thank you for bringing the letter to our attention.
We are very sorry for the problems you encountered in the course of your trip.
Please accept our apologise for the misinformation about the distance of the sea from the hotel and we should left some staff to your reception. It´s not our responsibility roadworks in the town, the poor service and the food lacked variety in the hotel but we will inform them for their problems. Please be assumed that we will do our best and we hope you will not have to go thought this kind of inconvience again. We value your custom highly. Please find enclosed a voucher for free dinner for 2 persons in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Elena Bayiazidou
Thank you for bringing the letter to our attention.
We are very sorry for the problems you encountered in the course of your trip.
Please accept our apologise for the misinformation about the distance of the sea from the hotel and we should left some staff to your reception. It´s not our responsibility roadworks in the town, the poor service and the food lacked variety in the hotel but we will inform them for their problems. Please be assumed that we will do our best and we hope you will not have to go thought this kind of inconvience again. We value your custom highly. Please find enclosed a voucher for free dinner for 2 persons in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Elena Bayiazidou
Letter of Apology
Dear Mr Grundy,
Thank for your letter because you brought out the matter to my attention. We are very sorry to hear from you that our organisation are terrible because we didn"t have thus incident before and i am glad that you showed me the problem because now i can fix it.We apologise for our check-in staff because it was unhelpful. Please accept our apologies for the stuff but i think that we have no responsibility on about Med Tours but it is responsibility of the agency so will be limited in the part of my staff. Also we are very sorry about false information about the location.Please be assured that we will respond in your request for compensation and for the inconvenience.We are value your custom highly.Also your satisfaction is our priority.Please find enclosed a voucher for spa and lunch in our hotel.We hope you will not have to go through this kind of inconvenience again.
Yours Sincerely
Veronica Papetta
Thank for your letter because you brought out the matter to my attention. We are very sorry to hear from you that our organisation are terrible because we didn"t have thus incident before and i am glad that you showed me the problem because now i can fix it.We apologise for our check-in staff because it was unhelpful. Please accept our apologies for the stuff but i think that we have no responsibility on about Med Tours but it is responsibility of the agency so will be limited in the part of my staff. Also we are very sorry about false information about the location.Please be assured that we will respond in your request for compensation and for the inconvenience.We are value your custom highly.Also your satisfaction is our priority.Please find enclosed a voucher for spa and lunch in our hotel.We hope you will not have to go through this kind of inconvenience again.
Yours Sincerely
Veronica Papetta
Letter Of Apologe
Dear Mr.Grandy
Thank you for bringing the matter to your attention.
We are very sorry to heart that it´s not the hotel next to the sea and must walk 20 minutes to go into the sea. We apologise for this. It was a typing error. But please be assured that we will compasate.
So when the hotel was comfortable but service an eating the hotel was not good, as travel agency will returned 50% of the amount you paid for your trip.
Your sincerely
Antonis Sazou
Med Tours
Thank you for bringing the matter to your attention.
We are very sorry to heart that it´s not the hotel next to the sea and must walk 20 minutes to go into the sea. We apologise for this. It was a typing error. But please be assured that we will compasate.
So when the hotel was comfortable but service an eating the hotel was not good, as travel agency will returned 50% of the amount you paid for your trip.
Your sincerely
Antonis Sazou
Med Tours
Letters for apology
Dear Mr Grundy,
Thank you for bringing the matter to our attention.
We are very sorry to hear about your those problems that made you feel confused.
We apologise for no one were to the airport to pick you up and bring you to the hotel, about the misinformation according to the beach that not being ¨a stone throw from the beach¨ which led the walking to the beach for20 minutes long. We also, apologise about the problem with the staff of being unhelpful.
Please accpet our apologies for all this mistakes of being made but you have a little bit false at the point of the noisy roadworks in the town because we don´t take responsibility for that.
Please be assured that we will manage the problem.
Please find enclosed a voucher for us to eat on our Luxurious restaurant in your Country and to give you some voucher to your next holidays.
Yours sincerely,
Christina Kyriakou
Thank you for bringing the matter to our attention.
We are very sorry to hear about your those problems that made you feel confused.
We apologise for no one were to the airport to pick you up and bring you to the hotel, about the misinformation according to the beach that not being ¨a stone throw from the beach¨ which led the walking to the beach for20 minutes long. We also, apologise about the problem with the staff of being unhelpful.
Please accpet our apologies for all this mistakes of being made but you have a little bit false at the point of the noisy roadworks in the town because we don´t take responsibility for that.
Please be assured that we will manage the problem.
Please find enclosed a voucher for us to eat on our Luxurious restaurant in your Country and to give you some voucher to your next holidays.
Yours sincerely,
Christina Kyriakou
Letter of apology
Dear Mr Grundy,
Thank you for bringing this matter to our attention. We are very sorry to hear that you had troubles to your holidays, to your accomodation and the whole inconvenience too. Please accept our apologies for not having a person in the airport to help you with the delay flight and we apologise for the misinformation for our advertisement fot the location of the hotel but the program was not upadated correctly. Please be assured that your complaints are considered, a person has employed to help everyone to the airport and a new advertisement will post soon with the right information.We are doing the best to satisfy you. However, we also add that we don´t take any responsibility fot the delay flight in tha airport or the roadworks in the town. Your satisfaction is our priority. Please find enclosed a voucher for our next holiday paggage to Greece( 35% discount) for 3 days and accept our apologies.
Thank you!
Yours sincerely,
Christiana Stylianou
Assistant Manager at Med tours.
Thank you for bringing this matter to our attention. We are very sorry to hear that you had troubles to your holidays, to your accomodation and the whole inconvenience too. Please accept our apologies for not having a person in the airport to help you with the delay flight and we apologise for the misinformation for our advertisement fot the location of the hotel but the program was not upadated correctly. Please be assured that your complaints are considered, a person has employed to help everyone to the airport and a new advertisement will post soon with the right information.We are doing the best to satisfy you. However, we also add that we don´t take any responsibility fot the delay flight in tha airport or the roadworks in the town. Your satisfaction is our priority. Please find enclosed a voucher for our next holiday paggage to Greece( 35% discount) for 3 days and accept our apologies.
Thank you!
Yours sincerely,
Christiana Stylianou
Assistant Manager at Med tours.
Letter of apolody
Dear Mr Grundy,
Thank you for bringing this matter to aour attention. We are vert sorry to hear that you had problems first at the airport and at your holidays. We apologise for the airport that there was no reoresentative from Med Tours present to help deal with the situation. Although we are sorry about the hotel for the poor food and the other troubles that you face at your holidays in hotel. Also we don´t take responsibility about the hotel but fore the hotel we have responsibility. Please find enclosed a voucher for five days holidays that the tickets are will payed from us and we be there at the airport to got you and you will have many conveniences nad however at last you will enjoy your holiday.
We value your custom Highly,
Emily Orhodoxou
Med Tours.
Thank you for bringing this matter to aour attention. We are vert sorry to hear that you had problems first at the airport and at your holidays. We apologise for the airport that there was no reoresentative from Med Tours present to help deal with the situation. Although we are sorry about the hotel for the poor food and the other troubles that you face at your holidays in hotel. Also we don´t take responsibility about the hotel but fore the hotel we have responsibility. Please find enclosed a voucher for five days holidays that the tickets are will payed from us and we be there at the airport to got you and you will have many conveniences nad however at last you will enjoy your holiday.
We value your custom Highly,
Emily Orhodoxou
Med Tours.
Letter for Apology
Dear Mr Grundy
Thank you for bringing the matter to our attention.We are very sorry to hear that and apologise for the inconvenience.Please accept our apologies for disruption.Also, apologise for the misinformation and the false information for the location of the hotel.And apologise for the poor service for the hotel.However not responsible for the delay of flight.We are sure to satisfy you on the next holidays!!Your satisfaction is our priority.Please find enclosed a voucher for a dinner in a luxury restaurant!!
Yours sincerely
Eleni Spyrou
Thank you for bringing the matter to our attention.We are very sorry to hear that and apologise for the inconvenience.Please accept our apologies for disruption.Also, apologise for the misinformation and the false information for the location of the hotel.And apologise for the poor service for the hotel.However not responsible for the delay of flight.We are sure to satisfy you on the next holidays!!Your satisfaction is our priority.Please find enclosed a voucher for a dinner in a luxury restaurant!!
Yours sincerely
Eleni Spyrou
Letter for apology
Dear Mr Grandy
Thank you for bringing the matter to our attention.
We are really sorry about your inconvenience and distress off a ruined holiday.
We apologise about the person who was not at the hotel but this is responsibility from the Med Tours to help you to arrive.Also we apologise for the miss imformation about the beach of our hotel and the poor service.In additional it isn´t our fault for the fight time.
I will take the necessary steps for alla this.
We value your custom higly and your satisfaction is our priority.
I will please you to filnd enclosed a voucher for the hotel restaurant to have a special meal from the hotel.
Yours faithfully,
Eva Felloyzi
Thank you for bringing the matter to our attention.
We are really sorry about your inconvenience and distress off a ruined holiday.
We apologise about the person who was not at the hotel but this is responsibility from the Med Tours to help you to arrive.Also we apologise for the miss imformation about the beach of our hotel and the poor service.In additional it isn´t our fault for the fight time.
I will take the necessary steps for alla this.
We value your custom higly and your satisfaction is our priority.
I will please you to filnd enclosed a voucher for the hotel restaurant to have a special meal from the hotel.
Yours faithfully,
Eva Felloyzi
Letter of apology
Dear Mr Grudy,
Thank you for bringing the matter to our attention. We are very sorry to hear that you didn´t have the expected celebrate for your wedding anniversary. We don´t take responsibility for the delayed of your flight. That has to do with the airport however we are sorry that you lost the first day of your holidays. We apologise for the food variety and the service.We are also apologise for the wrong information about how far is the beach from the hotel. Your satisfaction is our priority. Please find enclosed a free voucher for a weekend holiday.
Your Sincerely
Aggelina Constantinou,Sophia Charalampous
Thank you for bringing the matter to our attention. We are very sorry to hear that you didn´t have the expected celebrate for your wedding anniversary. We don´t take responsibility for the delayed of your flight. That has to do with the airport however we are sorry that you lost the first day of your holidays. We apologise for the food variety and the service.We are also apologise for the wrong information about how far is the beach from the hotel. Your satisfaction is our priority. Please find enclosed a free voucher for a weekend holiday.
Your Sincerely
Aggelina Constantinou,Sophia Charalampous
LETTER OF APOLOGY
Dear Mr Grandy,Thank you for bringing the matter to our attention. We are very sorry to hear that you spend your holidays under these circumstances. Please accept our apologies for the inconvinience and distress of a ruined holiday. Please be assured that we will give you compensation. It also is important for us to undrestand that your satisfaction is our priority. We are glad to inform you that our company decided to offer you a twenty per cent discount on the next holiday.
Your sincerely,
Epaminondas
Med Tours
Letter of apology
Read the complaint email on p.35 of your coursebook and respond to it with a letter of apology.
Friday, 22 February 2013
Steigenberger Berlin Hotel and Savoy Hotel are the most expensive.The Steigenberger Berlin Hotel is not in the most quite location as much as Savoy Hotel.Pension Funk hotel is cheaper from the other five it has the least facilities and it's the smallest wiith 14 rooms unlike Steigenberger Berlin Hotel witch is the largest with 397 rooms. All hotels except Pension funk Hotel have 24-hour room service and most of them have children's facilities were there are game rooms with toys and suitable equipment for them.Also Brandenburger Hof Hotel witch has the most facilities and Concept Hotel with less facilities are not that close to shops as much as Pension funk hotel, Ambassador Berlin Hotel, Savoy Hotel and Steigenberger Berlin Hotel.Furthermore Steigenberger Berlin Hotel is more expensive with more rooms than Ambassador Berlin hotel with 200 rooms although they have the same facilities like business facilities, childern's facilities, recommended restaurants, close to shops and 24-hour room service.
COMPARING HOTELS
Hotel pension funk is the most cheaper of other 5 hotels but Savoy and Steigenberger Berlin hotel are the most expensive.Hotel Ambassador Berlin,Concept hotel and Hotel Brandenburger Hof have price under 100 euros to 200 euros and that's a good price.
Steigenberger Berlin is one of the most expensive hotels but has in his own 397 rooms and 5 of 6 facilitie but hotel Pension Funk wich is the most cheaper hotel, has only 14 rooms and 2 of 6 facilities.Going on we can see that there are some faults between the other 3 hotels.
Firstly Hotel ambassador Berlin's price is 100-150 euros,number of rooms 200 and the facilities that offers are 5 of 6.On the other hand Concept Hotel and hotel Bfandenburger Hof cost more than the other hotel but the number of their rooms or facilities are less than it.
Now about the facilities..The facilites you can have at Hotel ambassador Berlin and Steingeberger Berlin ar the same;business facilities,children's facilities, recommened restaurant,quiet location and 24-hour room service but there are not close to shops.
Hotel Pansion Funk has only two facilities; close to shops and quiet location.
Concept hotel has chren's facilities,24-hour room service and it's in quiet location.
Closing Savoy hotel has businesss facilities and 24-hour room service.Also it's close to shops but in a quiet location.
Steigenberger Berlin is one of the most expensive hotels but has in his own 397 rooms and 5 of 6 facilitie but hotel Pension Funk wich is the most cheaper hotel, has only 14 rooms and 2 of 6 facilities.Going on we can see that there are some faults between the other 3 hotels.
Firstly Hotel ambassador Berlin's price is 100-150 euros,number of rooms 200 and the facilities that offers are 5 of 6.On the other hand Concept Hotel and hotel Bfandenburger Hof cost more than the other hotel but the number of their rooms or facilities are less than it.
Now about the facilities..The facilites you can have at Hotel ambassador Berlin and Steingeberger Berlin ar the same;business facilities,children's facilities, recommened restaurant,quiet location and 24-hour room service but there are not close to shops.
Hotel Pansion Funk has only two facilities; close to shops and quiet location.
Concept hotel has chren's facilities,24-hour room service and it's in quiet location.
Closing Savoy hotel has businesss facilities and 24-hour room service.Also it's close to shops but in a quiet location.
Comparing Hotels acording to room numbers, prices and the facilities that it offeres to it's customers
Hotel Ambassador Berlin is the Biggest Hotel with 200 rooms and the price compared to other hotels is below avarage. Also this Hotel has almost all the facilities that a good hotel requires but it isn't located in a quiet location unlike some other Hotels. For example, Hotel pension Funk, Concept Hotel and Savoy Hotel are located at a quiet area but there is still a big difference between these 3 hotels. Hotel Pension Fank has the more poor quality than other hotels for, it has only 14 rooms and the only facility that is offers is that it is located close to shops but the cost is under 100 euros and it is the cheapest hotel. Nonetheless, Concept hotel has 106 rooms and a few facilities, such as, business facilities and 24 hour service and for this reason the hotel price is higher and it's between 100 to 150 euros. Furthermore, Savoy hotel which is in the category of the expensive hotels, has 125 rooms and few facilities which are, buisness facilities, it's close to shops and has 24 hour room service. In addition, Hotel Brandenburger Hof, which has only 87 rooms and costs about 150-200 euros has many more facilities than other hotels. The hotel has business facilities, children facilities, recommeneded restaurant, 24 hour service and it is also located in a quiet location. Brandenburger Hof, is the most suitable for Families or for buisness purposes. To sum up, Steigenberger Berlin which is as expensive as Savoy Hotel, is an Enormus hotel with 397 rooms and with many facilities like, Bussiness and children facilities, recommended restaurant, it's close to shops and it has 24-hour room service but it's only problem is that it is not located at a quiet location.
comparing hotel
The Steigenberger Berlin is the most expensive of the three hotels but not the
most comfortable. which includes 397 rooms.The rooms do not have bathrooms but there are showers in the corridors.
The hotel Brandenburger have only 87 rooms which is lowest than the others and dont have close shops also the price is 150 - 200 euros per night.The hotel ambassador dont have quuiet location put they are close to shops, only a five-minute walk. Hotel Brandenburger is the chepest and smallest hotel of others. have only 14 room, and only two benefits.None of these hotels having the top up price the five leven the 250$ per room.All the hotels have 24-Hours room service with excellent staff who have a lot
of skills. .None of these hotels is as well equipped as
Steigenberger Berlin,which is the most suitable for business visitors.Rooms price at the Hotel Brandburger Hof are about the samest as at the Concept hotel but quest at the Savory hotel wiil find is the eaciere to get to the shops and it is in a quiter location.
Comparing Hotels
The Streigenberger Berlin is the most expensive of the three hotels but- not the most comfortable. The Hotel Ambassador Berlin has the most cheaper which is around 100-150 euros per night. The hotels Brandenburger Hof has the smallest number of rooms of the other hotels and it includes 87 rooms . The Streigenberger Berlin is the lergest of the three hotels. Hotel Ambassador Berlin and Steigenberger Berlin have more benefits than the other two hotels because they are close to shops, only five-minutes walk. The Hotel Brandenburger Hof is in quiet location but the other hotels are not. The three hotels have business facilities, children facilities and 24 hours room service. About the food and the three recommended restaurants with a special foods.
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