Dear Mr Grundy,
Thank you for bringing this matter to our attention. We are very sorry to hear that your holiday was a disaster. We apologise for the long waiting at the airport and not being there for help. Please accept our apologies for your incovience and the terrible experience in the hotel. Please be assure that we will communicate with the hotel and inform the managers about the lack of fod cariety and the poor service. We are sorry about the misunderstanding of the distance between the hotel and the beach . Your satisfaction is our priority. To compensation for the distress you had please find enclosed a voucher for 20% discount for your next holiday excursion.
Yours sincerely,
Rafaella Mappoura
Med Tours
Thank you for bringing this matter to our attention. We are very sorry to hear that your holiday was a disaster. We apologise for the long waiting at the airport and not being there for help. Please accept our apologies for your incovience and the terrible experience in the hotel. Please be assure that we will communicate with the hotel and inform the managers about the lack of fod cariety and the poor service. We are sorry about the misunderstanding of the distance between the hotel and the beach . Your satisfaction is our priority. To compensation for the distress you had please find enclosed a voucher for 20% discount for your next holiday excursion.
Yours sincerely,
Rafaella Mappoura
Med Tours
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