Letter for Apology

Dear Mr Grundy

Thank you for bringing the matter to our attention.We are very sorry to hear that and apologise for the inconvenience.Please accept our apologies for  disruption.Also, apologise for the misinformation and the false information for the location of the hotel.And apologise for the poor service for the hotel.However not responsible for the delay of flight.We are sure to satisfy you on the next holidays!!Your satisfaction is our priority.Please find enclosed a voucher for a dinner in a luxury restaurant!!



                                                                                                                           Yours sincerely
                                                                                                                            Eleni Spyrou

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