Dear Sir,
I am writing to complain about the terrible experience and the bad organisation of a holiday recently booked with Sun Travel. My husband my daughter and i we had the worst holiday of our life. In your advertisment you wrote that in all in one price was included and the collection from airport by hotel representative and also transport from the airport to the hotel but we were not collected from the airport. We had to pay 50 for a taxi to take us to the hotel. The swimming pool was unsuitable for children it was crowded and there was no lifeguard. Another complain i have is that all the excursions were fully booked when you arrived. I believe I am entiled of a refund.
Yours faithfully
Angelina Constantinou
Dear Constantinou,
Thank you for bringing this matter to our attention. I am very sorry to hear that we were not collected from airport but the hotel only has one bus for collecting guests from the hotel. If they can't be at the airport exactly at the time the flight arrives, they expect theguest to wait at the airport. Also the excursions have been very popular recently because of the bad weather. In compensation I'd like to offer you 3 nights in our resort all in one price equivalent of 250.
Yours sincerely
Travel Sun
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