Dear Sir,
I am writing to complain about the awful organisation of a holiday recently booked with Sun Travel. My husband , my two-year-old daughter and I ,we had the worst holiday of our life. A number of things went wrong. To start with we had to paid 50$ extra for a taxi to took us to the hotel because the tour office was not collected us from airport. Also the swiiming pool was unsuitable for children and my husband and I afraid to left our children alone. The simming pool was crowded and there was no lifeguard. My husband and I want to relax at the spa but it was not working. Another complain I have is that the local beaches were all private. The nearest public beach was a 20 minute walk from the hotel. Finally another problem we had was that the outside bar was open all night and was very noisy. My family and I couldn't sleep. I believe I am entitled of a refund.
Yours faithfully
Rafaella Papageorgiou
Dear Papageorgiou,
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport. Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
I am writing to complain about the awful organisation of a holiday recently booked with Sun Travel. My husband , my two-year-old daughter and I ,we had the worst holiday of our life. A number of things went wrong. To start with we had to paid 50$ extra for a taxi to took us to the hotel because the tour office was not collected us from airport. Also the swiiming pool was unsuitable for children and my husband and I afraid to left our children alone. The simming pool was crowded and there was no lifeguard. My husband and I want to relax at the spa but it was not working. Another complain I have is that the local beaches were all private. The nearest public beach was a 20 minute walk from the hotel. Finally another problem we had was that the outside bar was open all night and was very noisy. My family and I couldn't sleep. I believe I am entitled of a refund.
Yours faithfully
Rafaella Papageorgiou
Dear Papageorgiou,
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport. Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
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