Dear Sirs/Madam,
I am writing to complain about the worst holidays of my life because we face on many problems.
My husband and my two years old daughter decided to stay in the "Sunset Hotel" because of the specials that you offered.
Our trouble began when we arrived to the airport and no trasportation where to to take us from the airport to the hotel such you advertise in the newspaper. Apart from that we had to pay another $50 to take a taxi to bring as to the hotel. Also, about that the room were overlooked to the swimming pool and bar, we had only a partial view of the Ocean relative what was mentioned in your advertisement. We were waiting to find a swimming pool appropriated to leave our daughter to play, but we faced in a unsuitable swimming pool for our child without lifeguard.
Another complain i have is about waiting for making some spa out the spa were out of order. Furthermore, all the beaches were private and the nearest beach were 20 minutes long from the hotel. The most tedious, were the bar that it was open all night with lots of noise and we couldn't sleep. The rastaurant on the two nights with local food hadn't any food suitable to our child. At last, all the excursion were fully booked when we arrived in the hotel.
Yourths futhfully,
Christina Kyriakou
Dear Mrs Kyriakou,
Thank you for bringing the matter to our attention in our "Travel Sun Office" . We are very sorry of hearing all this problems you faced on your holidays in the "Sunset Hotel", as we try yo ensure that all of ours customers wait to received a high guality service.
First of all, we know that it were only one bus for collecting guests from the hotel and if it weren't at the airport at the exactly hours of your arrivalm they expected the guest to wait at the ariport. About the room, we knew that you had to pay some supplement for the rooms which have direct view ti the ocean because the most rooms have a partial view. Furthermore, the spa were currently closed for repair and they inform us the same day your flight was, so is not our mistake. Another, of not our blame is that on the advertisement nowhere says that the beach was near to the hotel. The last week were the Local Carnival so the bars were open all night and that why the restaurant decided to provide only local food for two og the nights. At last, the excursions had been very popular recently because of the bad weather.
In compensation i'd like to offer you the equivalent of $250 and one 30% discount to your next holidays with "Travel Sun''.
Once again our apologies fro the inconvenience caused and we look forward ro hearing from you.
Yours Sincerely,
John West
Manager
I am writing to complain about the worst holidays of my life because we face on many problems.
My husband and my two years old daughter decided to stay in the "Sunset Hotel" because of the specials that you offered.
Our trouble began when we arrived to the airport and no trasportation where to to take us from the airport to the hotel such you advertise in the newspaper. Apart from that we had to pay another $50 to take a taxi to bring as to the hotel. Also, about that the room were overlooked to the swimming pool and bar, we had only a partial view of the Ocean relative what was mentioned in your advertisement. We were waiting to find a swimming pool appropriated to leave our daughter to play, but we faced in a unsuitable swimming pool for our child without lifeguard.
Another complain i have is about waiting for making some spa out the spa were out of order. Furthermore, all the beaches were private and the nearest beach were 20 minutes long from the hotel. The most tedious, were the bar that it was open all night with lots of noise and we couldn't sleep. The rastaurant on the two nights with local food hadn't any food suitable to our child. At last, all the excursion were fully booked when we arrived in the hotel.
Yourths futhfully,
Christina Kyriakou
Dear Mrs Kyriakou,
Thank you for bringing the matter to our attention in our "Travel Sun Office" . We are very sorry of hearing all this problems you faced on your holidays in the "Sunset Hotel", as we try yo ensure that all of ours customers wait to received a high guality service.
First of all, we know that it were only one bus for collecting guests from the hotel and if it weren't at the airport at the exactly hours of your arrivalm they expected the guest to wait at the ariport. About the room, we knew that you had to pay some supplement for the rooms which have direct view ti the ocean because the most rooms have a partial view. Furthermore, the spa were currently closed for repair and they inform us the same day your flight was, so is not our mistake. Another, of not our blame is that on the advertisement nowhere says that the beach was near to the hotel. The last week were the Local Carnival so the bars were open all night and that why the restaurant decided to provide only local food for two og the nights. At last, the excursions had been very popular recently because of the bad weather.
In compensation i'd like to offer you the equivalent of $250 and one 30% discount to your next holidays with "Travel Sun''.
Once again our apologies fro the inconvenience caused and we look forward ro hearing from you.
Yours Sincerely,
John West
Manager
No comments:
Post a Comment