Dear Sir
I am writing to complain about the terrible experience and organisation of a holiday recently booked with Travel Sun.
My wife and two years old son and i, we had the worst holiday of our life. Our troubles began at the airport where our outward flight was delayed for over six hours. The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep. Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road. I believe I am entiled of a refund.Yours faithfully,
Vasos Kalogirou
Apologise Letter
Dear Mr Kalogirou
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry for problems your had.Apologise and explain why thinhs went wrong where possible. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport.Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
I am writing to complain about the terrible experience and organisation of a holiday recently booked with Travel Sun.
My wife and two years old son and i, we had the worst holiday of our life. Our troubles began at the airport where our outward flight was delayed for over six hours. The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep. Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road. I believe I am entiled of a refund.Yours faithfully,
Vasos Kalogirou
Apologise Letter
Dear Mr Kalogirou
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry for problems your had.Apologise and explain why thinhs went wrong where possible. Please accept our apologise for the extra 50$ that you paid but the hotel has only one bus for collecting guests from the hotel. If you cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait ath the airport.Also we apologise for the spa that was not working but is cuurently closed for repair and the swimming pool. Finally we apologise for the beach that is short distance from the hotel. The advertismnet doesn't say that the hotel is near the beach. Please be assured that we will offer you a voucher for free accomodation for a weekened to one of the famous hotel in Hawai. Your satisfaction is our priority.
Yours sincerly,
Sun Travel
No comments:
Post a Comment