Dear Mr Grundy,
Thank you for bringing the matter to our attention.
We are very sorry to hear about your those problems that made you feel confused.
We apologise for no one were to the airport to pick you up and bring you to the hotel, about the misinformation according to the beach that not being ¨a stone throw from the beach¨ which led the walking to the beach for20 minutes long. We also, apologise about the problem with the staff of being unhelpful.
Please accpet our apologies for all this mistakes of being made but you have a little bit false at the point of the noisy roadworks in the town because we don´t take responsibility for that.
Please be assured that we will manage the problem.
Please find enclosed a voucher for us to eat on our Luxurious restaurant in your Country and to give you some voucher to your next holidays.
Yours sincerely,
Christina Kyriakou
Thank you for bringing the matter to our attention.
We are very sorry to hear about your those problems that made you feel confused.
We apologise for no one were to the airport to pick you up and bring you to the hotel, about the misinformation according to the beach that not being ¨a stone throw from the beach¨ which led the walking to the beach for20 minutes long. We also, apologise about the problem with the staff of being unhelpful.
Please accpet our apologies for all this mistakes of being made but you have a little bit false at the point of the noisy roadworks in the town because we don´t take responsibility for that.
Please be assured that we will manage the problem.
Please find enclosed a voucher for us to eat on our Luxurious restaurant in your Country and to give you some voucher to your next holidays.
Yours sincerely,
Christina Kyriakou
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