A nightmare holiday.

Dear Sir/Madam
  I am writing to complain about the terrible organisation of a holiday recently booked with Med Tours and  i try to get some compensation about all the problems that i had to the that holiday,the worst of our life.!
My husband,my two-years old daughter and i chosen to to stay to Sunset Hotel beacause of the so attractive brochure wich told that,that resort is "One of the Caribbeans's most exclusive resorts", but when we got there we realised that nothing would be so fine as we hoped.
Let me start about the not collecting as from the airport and that we had to pay another 50$ for a taxi to go to the hotel.I have to say that was the first thing that we checked on your advertisment beacause we wanted to be sure that our holidays will start easy.
After that,you were advertising about ocean view rooms but only a partial had that view.Almost the whole room overlooked to the swimming pool and bar.
Another complain i have is about the swiming pool,the beaches and the spa.We like most swimming pools than beaches especially for my daughter,to be more safety and relax beacause of the lifeguard.But later we prefer to go to a 20-minutes walk beach because of the crowed,there is no lifeguard and the pool was unsuitable for babies.We couldn't relax and stay the baby play alone.I said that we went to a 20-minutes walk beach beacause it was the only public beach in the area.All the other were private.You were also preventing your spa but when i decided to go,it wasn't working.
My daughter is only two years old and she is used to eat some foods but we didn't be anxious about that beacause we read on your brochure that you had international cuisine.And that was fault.On two nights the restaurant only provided local food.So my daughter didn't eat.
In the end i want to complain about the noisy nights beacause the outside bar was open all night and we couldn't sleep.
So you can understand that all you were advertising do not match to the reality.
I believe i am entitled to a refund or a compensation.

Yours faithfully,

Katerina Constantinou.




Dear Mrs Constantinou,
Thank you for bringing  these matters to our attention and we are very sorry to hear that,that were your worst holiday of your life.We understand that were many faults but we have to say that some things were not so bad as you are preventing them.
About not collecting you from the airport,we have to say that there is only one bus for collecting guests from the airport  and if it cannot be there exactly at the time the flight arrives, we expect the guests to wait.
The ocean view wasn't in the price of 860$ but you had to pay a supplement for rooms wich have a direct view and most of the rooms only have a partial.At that point we want to apologise for it beacause we forget to inform you about that.The spa is currently closed for repair.I'm really sorry but we cannot apologise for the beaches beacause we didn't advertise that it's near the hotel.
You have true about the noisy nights and as a result you and your family couldn't sleep but we thought that you knew that last week was the local carnival so the bars were open all night.And the reastaurant decided to have only local cuisine for two days beacause of that event.
We want to apologise another one time for your holiday and we would like to offer you a compensation of 250$.

Your sincerely,

Travel Sun.