Dear Mr. Grundy
Thank you from bringing the matter to our attention. We are very sorry to hear that your holidays were not what you expected. Please accept our apologies about the fact that the check-in staff was not as helpful as you wanted, there was no representative from Med Tours and the information about the distance of the hotel from the beach was wrong. Please be assured that we will check all the complaints that you have and be sure the we value your custom highly. Please find enclosed a voucher for free dinner for 2 persons to any restaurant you want.
Your sincerely
Anthi Constantinou
Med Tours
Thank you from bringing the matter to our attention. We are very sorry to hear that your holidays were not what you expected. Please accept our apologies about the fact that the check-in staff was not as helpful as you wanted, there was no representative from Med Tours and the information about the distance of the hotel from the beach was wrong. Please be assured that we will check all the complaints that you have and be sure the we value your custom highly. Please find enclosed a voucher for free dinner for 2 persons to any restaurant you want.
Your sincerely
Anthi Constantinou
Med Tours
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