Dear Mr Grundy,
Thank you for bringing this matter to our attention.We are very sorry to hear that you are having so much complains about your holidays and that nothing gone as we thought it will!Please accept our apologies for not having the better holidays of your life and that some things that we told to you were not true.!We understand the iconvenience that you had but we ought to tell you that we cannot take responsibillity for alla of them.As for example we cannot do something about the busy main road but please be assured that we will compensate about the poor service and the delay for over four hours.
We can offer you a weekend to a local hotel with a reduce of 25% on the price and free activities.This offer it must be valid until 31.6.2013.The only thing you have to do is to decide when you want to valid this and come here to take your voucher.
Your satisfaction is our priority.
Your sincerely,
Katerina Constantinou
Med Tours.
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