Dear Mr Grandy
Thank you for bringing the matter to our attention.
We are really sorry about your inconvenience and distress off a ruined holiday.
We apologise about the person who was not at the hotel but this is responsibility from the Med Tours to help you to arrive.Also we apologise for the miss imformation about the beach of our hotel and the poor service.In additional it isn´t our fault for the fight time.
I will take the necessary steps for alla this.
We value your custom higly and your satisfaction is our priority.
I will please you to filnd enclosed a voucher for the hotel restaurant to have a special meal from the hotel.
Yours faithfully,
Eva Felloyzi
Thank you for bringing the matter to our attention.
We are really sorry about your inconvenience and distress off a ruined holiday.
We apologise about the person who was not at the hotel but this is responsibility from the Med Tours to help you to arrive.Also we apologise for the miss imformation about the beach of our hotel and the poor service.In additional it isn´t our fault for the fight time.
I will take the necessary steps for alla this.
We value your custom higly and your satisfaction is our priority.
I will please you to filnd enclosed a voucher for the hotel restaurant to have a special meal from the hotel.
Yours faithfully,
Eva Felloyzi
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