Dear Mrs Bayiazidou,
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that you had to pay $50 for a taxi to take you to take to the hotel but you we d\had to inform you that the hotel only has bus for collecting guests from the hotel. If they cannot be at the airport at the time the flight arrives, they expect the gusest to wait at the airport. Futhermore, you have to pay s supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. However, we cannot take the responsibility about the noisy bar because it was the local carnival last week so the bars were open all night. Moreover, the excursions have been very popular recently because of the bad weather.
Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Arthur Grundy
Manager
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that you had to pay $50 for a taxi to take you to take to the hotel but you we d\had to inform you that the hotel only has bus for collecting guests from the hotel. If they cannot be at the airport at the time the flight arrives, they expect the gusest to wait at the airport. Futhermore, you have to pay s supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. However, we cannot take the responsibility about the noisy bar because it was the local carnival last week so the bars were open all night. Moreover, the excursions have been very popular recently because of the bad weather.
Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Arthur Grundy
Manager
No comments:
Post a Comment