Dear Mr. Grundy,
Thank you for bringing this matter to our attention. We are very sorry to heart that and we apologise for the inconvenience. Please accept our apologies for your bad experience that you have. Also we apologies for the poor variety service and for the unhelpful check in staff. We cannot take responsibility for the delay of flight and for the noisy roadworks in the town. We are sure that the next time that you will visit us we will satisfy you. Your satisfaction is our priority.Please find enclosed a voucher for free luxury dinner and entertainment.
Your sincerely
Demetra Vasou
Thank you for bringing this matter to our attention. We are very sorry to heart that and we apologise for the inconvenience. Please accept our apologies for your bad experience that you have. Also we apologies for the poor variety service and for the unhelpful check in staff. We cannot take responsibility for the delay of flight and for the noisy roadworks in the town. We are sure that the next time that you will visit us we will satisfy you. Your satisfaction is our priority.Please find enclosed a voucher for free luxury dinner and entertainment.
Your sincerely
Demetra Vasou
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