Dear Sirs
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours.My husband , my two-year-old daughter and I ,we had the worst holiday of our life.Our troubles began at the airport when they had to pay $40 for taxi to take as to the hotel.Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.The romm orerlooked the swiming pool and bar and we have only a partial view of the ocean.Also the spa wasn't working and the local beaches there all private. .On two nights the restaurant only provided local food which my daughter couldn't eat and the outside bar was open all night and was very noisy and my family couldnt slepp. .Finally all excursions were fully booked when we arrived.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Your faithfully
Filippos Afxentiou
Apology
Dear Mr Afxentiou
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday.Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort. Also the excursions have been very popular recently because of the bad weatherHowever, we cannot take responsibility the about the noisy bar because it was the local carnival last week so the bars were open all night.For the same reason,the restarant decided to provide onlu local food for two of the nights.The advertismnet doesn't say that the hotel is near the beach.Your satisfaction is our priority.
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours.My husband , my two-year-old daughter and I ,we had the worst holiday of our life.Our troubles began at the airport when they had to pay $40 for taxi to take as to the hotel.Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.The romm orerlooked the swiming pool and bar and we have only a partial view of the ocean.Also the spa wasn't working and the local beaches there all private. .On two nights the restaurant only provided local food which my daughter couldn't eat and the outside bar was open all night and was very noisy and my family couldnt slepp. .Finally all excursions were fully booked when we arrived.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Your faithfully
Filippos Afxentiou
Apology
Dear Mr Afxentiou
Thank you for bringing this matter to our attention. We are very sorry to hear that you and your family overcome some problems. inconvenience. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday.Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort. Also the excursions have been very popular recently because of the bad weatherHowever, we cannot take responsibility the about the noisy bar because it was the local carnival last week so the bars were open all night.For the same reason,the restarant decided to provide onlu local food for two of the nights.The advertismnet doesn't say that the hotel is near the beach.Your satisfaction is our priority.
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