Tuesday, 5 March 2013

Letter for apology

Dear Mr Grundy

     Thank you for bringing this matter to our attention. We are verry sorry to hear that you face that prblems to your holidays for your wedding anniversay. We cannot take the responsibility for all the problems that you face, but we have to apologise for these which we are responsible.
   Please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday, the poor hotel service and the bad advertising and the information.
   Med-tours have a good relationship with their customers we have to offer you 30%  discount in our future cooperation.

Your sincerely
Kyriakos Liasis



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