Dear Mr Grangy
Thank you for bringing the letter to our attention.
We are very sorry for the problems you encountered in the course of your trip.
Please accept our apologise for the misinformation about the distance of the sea from the hotel and we should left some staff to your reception. It´s not our responsibility roadworks in the town, the poor service and the food lacked variety in the hotel but we will inform them for their problems. Please be assumed that we will do our best and we hope you will not have to go thought this kind of inconvience again. We value your custom highly. Please find enclosed a voucher for free dinner for 2 persons in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Elena Bayiazidou
Thank you for bringing the letter to our attention.
We are very sorry for the problems you encountered in the course of your trip.
Please accept our apologise for the misinformation about the distance of the sea from the hotel and we should left some staff to your reception. It´s not our responsibility roadworks in the town, the poor service and the food lacked variety in the hotel but we will inform them for their problems. Please be assumed that we will do our best and we hope you will not have to go thought this kind of inconvience again. We value your custom highly. Please find enclosed a voucher for free dinner for 2 persons in the best restaurant in your city and 50% discount in our future cooperation.
Yours sincerely
Elena Bayiazidou
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