Dear Mr. Grundy
Thank you for bringing this matter to our attention. We are very sorry to hear that during your holiday you experianced so many inconveniences and and distress and contributed not to have a pleasant experiance. We apologise for the fact that their was no representative of our company to escort you to the hotel and for the misleading advertisiment about the hotels distance from the beach. Please be assured that we will respond to the problems you met and we will try to fix them as soon as possible. Your satisfaction is our priority and the thing that makes us happy the most is the pleased customers . Please find enclosed a voucher for a discount to a clothing shop as a token of our gratitude.
Yours sincerely
Agathokleous Vangelis
Med Tours
Thank you for bringing this matter to our attention. We are very sorry to hear that during your holiday you experianced so many inconveniences and and distress and contributed not to have a pleasant experiance. We apologise for the fact that their was no representative of our company to escort you to the hotel and for the misleading advertisiment about the hotels distance from the beach. Please be assured that we will respond to the problems you met and we will try to fix them as soon as possible. Your satisfaction is our priority and the thing that makes us happy the most is the pleased customers . Please find enclosed a voucher for a discount to a clothing shop as a token of our gratitude.
Yours sincerely
Agathokleous Vangelis
Med Tours
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