Dear Mr. Grundy
Thank you for bringing the matter to our attention. We are very sorry to hear that and sorry for your inconvenience. Please accept our apologies for your hassle and we would like to inform you that the delay was not our responsibility. There are incorrect information for location of our hotel. Also we apologise for our poor servise. Your satisfaction is our priority and we will like to see you again in our hotel. Please find enclosed a voucher dinner for two people in a luxury restaurant and discount on your next stay at our hotel.
Please be assured that we will be glad to serve you again.
Yours sincerely
Antri Antreou
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