Dear Sirs
I am writing to complain about a terrible organisation of a holiday recently booked with Sun Travel Tours.
My wife and my two - year - old daughter have just come back from this resort and it was the worst holiday of my life. I am going to complain to the tour operator and try to get some compensation.
Our troubles began at the airport, i was not collected from airport and i pay $50 for a taxi to take me to the hotel, in the advertising say that the collection from airport by hotel representative.
The hotel was comfortable but the swimming pool was unsuitable for children , it was crowed and there was no lifeguard.
In the advertising say that the rooms overlooking the ocean but only hat a partial view of the ocean.
Also say that trere is reastaurand with local and international cuisine but on two nights the restaurant only provided local food which my dauhter couldn't eat.
Last but not least, the outside bar was open all night and very noisy the result i and my family couldn't sleep.
Yours faithfully,
Kouti Kate
Dear Mr Kouti
Thank you for bringing this matter to our attention. You have had some complaints about the package holiday in the Sunset Hotel. You are going to talk to someone who has just returned from their holiday. Apologise and explain why things went wrong where possible.
The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, the expect the guest to wait at the airport.
Please accept our apologies for the view of rooms. You have to pay a supplement for rooms which have direct view of the ocean. Most of the rooms only have a partial view.
Please be assured that we will the outside bar was open all night but the last week was the local carnival so the bars were open all night. Also for the same reason the restuarant decided to provide only local food for two of the nights.
Please find enclosed a voucher for the next accomodation in the Sunset Hotel..
Yours sincerely
Travel Sun
I am writing to complain about a terrible organisation of a holiday recently booked with Sun Travel Tours.
My wife and my two - year - old daughter have just come back from this resort and it was the worst holiday of my life. I am going to complain to the tour operator and try to get some compensation.
Our troubles began at the airport, i was not collected from airport and i pay $50 for a taxi to take me to the hotel, in the advertising say that the collection from airport by hotel representative.
The hotel was comfortable but the swimming pool was unsuitable for children , it was crowed and there was no lifeguard.
In the advertising say that the rooms overlooking the ocean but only hat a partial view of the ocean.
Also say that trere is reastaurand with local and international cuisine but on two nights the restaurant only provided local food which my dauhter couldn't eat.
Last but not least, the outside bar was open all night and very noisy the result i and my family couldn't sleep.
Yours faithfully,
Kouti Kate
Dear Mr Kouti
Thank you for bringing this matter to our attention. You have had some complaints about the package holiday in the Sunset Hotel. You are going to talk to someone who has just returned from their holiday. Apologise and explain why things went wrong where possible.
The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, the expect the guest to wait at the airport.
Please accept our apologies for the view of rooms. You have to pay a supplement for rooms which have direct view of the ocean. Most of the rooms only have a partial view.
Please be assured that we will the outside bar was open all night but the last week was the local carnival so the bars were open all night. Also for the same reason the restuarant decided to provide only local food for two of the nights.
Please find enclosed a voucher for the next accomodation in the Sunset Hotel..
Yours sincerely
Travel Sun
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