Dear Sirs,
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband, my two-year-old daughter and I just came back from our holidays which were the worst of our life. In your advertisement you wrote that all-in-one price included our collection from the airport by hotel representative, something that did not happen. We had to pay $50 for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar instead the ocean. We only had a partial view of the ocean. The swimming pool was unsuitable for children, crowed and there was no lifeguard. Another problem we had was the local beaches which were all private. The nearest public beach was a 20-minute walk from the hotel. Our last problem was the food. On two nights the restaurant only provided local food which my daughter couldn't eat.
I believe I am entitled to a refund.
Yours faithfully,
Anthi Constandinou
Dear Ms Constandinou,
I am very sorry to hear that your holiday were so bad. I can understand that you are angry about our organisation but i can explain that. You see, the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guests to wait at the airport. Moreover, you have complained about the view of the room. You have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view like yours. Another problem that you had there was the distance of the beach from the hotel. The advertisement does not say that the hotel is near the beach. The restaurant decided to provide only local food for two of the nights because last week was the local carnival. Thank you for bringing these matters to our attension. We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 50% discount on your next holiday with Sun Travel.
Yours sincerely,
Sun Travel
I am writing to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband, my two-year-old daughter and I just came back from our holidays which were the worst of our life. In your advertisement you wrote that all-in-one price included our collection from the airport by hotel representative, something that did not happen. We had to pay $50 for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar instead the ocean. We only had a partial view of the ocean. The swimming pool was unsuitable for children, crowed and there was no lifeguard. Another problem we had was the local beaches which were all private. The nearest public beach was a 20-minute walk from the hotel. Our last problem was the food. On two nights the restaurant only provided local food which my daughter couldn't eat.
I believe I am entitled to a refund.
Yours faithfully,
Anthi Constandinou
Dear Ms Constandinou,
I am very sorry to hear that your holiday were so bad. I can understand that you are angry about our organisation but i can explain that. You see, the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guests to wait at the airport. Moreover, you have complained about the view of the room. You have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view like yours. Another problem that you had there was the distance of the beach from the hotel. The advertisement does not say that the hotel is near the beach. The restaurant decided to provide only local food for two of the nights because last week was the local carnival. Thank you for bringing these matters to our attension. We value your custom and, as compensation for the inconvenience you have suffered, we would like to offer you a 50% discount on your next holiday with Sun Travel.
Yours sincerely,
Sun Travel
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