Dear Mr Grundy,
Thank you for bringing this matter to aour attention. We are vert sorry to hear that you had problems first at the airport and at your holidays. We apologise for the airport that there was no reoresentative from Med Tours present to help deal with the situation. Although we are sorry about the hotel for the poor food and the other troubles that you face at your holidays in hotel. Also we don´t take responsibility about the hotel but fore the hotel we have responsibility. Please find enclosed a voucher for five days holidays that the tickets are will payed from us and we be there at the airport to got you and you will have many conveniences nad however at last you will enjoy your holiday.
We value your custom Highly,
Emily Orhodoxou
Med Tours.
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