Dear Mr Grundy
Thank you for bringing this matter to our attention. We are very sorry to hear that you have confusion with our services but we do not take all the responsibility for it. Firstly we do not have responsibility about your flight which was delayed but we apologise for the check-in staff who was not offer the neccesary help that you needed. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free accomodation for the next weekend in the Limassol at the Saint Raphael Hotel one of the best hotel in Cyprus. The next weekend we will have a special event "THE CARNIVAL DAYS". We will promise an unforgettable weekend!!!!!!
Yours sinceely,
Rafaella Papageorgiou and Kalia Napoleontos
Thank you for bringing this matter to our attention. We are very sorry to hear that you have confusion with our services but we do not take all the responsibility for it. Firstly we do not have responsibility about your flight which was delayed but we apologise for the check-in staff who was not offer the neccesary help that you needed. Also please accept our apologies for arriving late at the hotel and we destroyed the first day of your holiday. Please be assured that we will do our best to satisfy you. We value your custom highly and your satisfaction is our priority. Please find enclosed a voucher for free accomodation for the next weekend in the Limassol at the Saint Raphael Hotel one of the best hotel in Cyprus. The next weekend we will have a special event "THE CARNIVAL DAYS". We will promise an unforgettable weekend!!!!!!
Yours sinceely,
Rafaella Papageorgiou and Kalia Napoleontos
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