Dear Mr.Grundy,
Thank you for bringing this matter to our attention.We are very sorry to hear that your stay at the hotel was a total disaster and we are sorry for the inconvinience you´ve been through.Please accept our apologies and we will do our best to resolve this matter. Although we are not responsible for everything that happened we are assuaring you that your problems have been heard.We are sorry for being unhelpfull at the airport with noone to represent you and wasting the first day of your holiday.Also we apologise for the mistaken imformation about the distance of the hotel with the beach.We value your custom highly and we hope that the voucher for 50% off in any shop you want and 2 dinner reservation for 2 in your reastaurant of your choice.Please accept the offer and we will be happy to be on our service again.
Your sincerely
Nikoleta Meniku
Med Tours.
Thank you for bringing this matter to our attention.We are very sorry to hear that your stay at the hotel was a total disaster and we are sorry for the inconvinience you´ve been through.Please accept our apologies and we will do our best to resolve this matter. Although we are not responsible for everything that happened we are assuaring you that your problems have been heard.We are sorry for being unhelpfull at the airport with noone to represent you and wasting the first day of your holiday.Also we apologise for the mistaken imformation about the distance of the hotel with the beach.We value your custom highly and we hope that the voucher for 50% off in any shop you want and 2 dinner reservation for 2 in your reastaurant of your choice.Please accept the offer and we will be happy to be on our service again.
Your sincerely
Nikoleta Meniku
Med Tours.
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