Dear Mr Grundy,
Thank you for bringing this matter to our attention. We are very sorry to hear that you had troubles to your holidays, to your accomodation and the whole inconvenience too. Please accept our apologies for not having a person in the airport to help you with the delay flight and we apologise for the misinformation for our advertisement fot the location of the hotel but the program was not upadated correctly. Please be assured that your complaints are considered, a person has employed to help everyone to the airport and a new advertisement will post soon with the right information.We are doing the best to satisfy you. However, we also add that we don´t take any responsibility fot the delay flight in tha airport or the roadworks in the town. Your satisfaction is our priority. Please find enclosed a voucher for our next holiday paggage to Greece( 35% discount) for 3 days and accept our apologies.
Thank you!
Yours sincerely,
Christiana Stylianou
Assistant Manager at Med tours.
Thank you for bringing this matter to our attention. We are very sorry to hear that you had troubles to your holidays, to your accomodation and the whole inconvenience too. Please accept our apologies for not having a person in the airport to help you with the delay flight and we apologise for the misinformation for our advertisement fot the location of the hotel but the program was not upadated correctly. Please be assured that your complaints are considered, a person has employed to help everyone to the airport and a new advertisement will post soon with the right information.We are doing the best to satisfy you. However, we also add that we don´t take any responsibility fot the delay flight in tha airport or the roadworks in the town. Your satisfaction is our priority. Please find enclosed a voucher for our next holiday paggage to Greece( 35% discount) for 3 days and accept our apologies.
Thank you!
Yours sincerely,
Christiana Stylianou
Assistant Manager at Med tours.
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