Dear sirs,
I' m writting to complain about the terrible organazation of a holiday recently booked with Travel Sun.
My husband and two year old daughter we chosen to stay in luxurious Sunset Hotel,Carribean from 19-26 June for a few moments of relaxation in peaceful surrounding.
Our toubles began at the airport where we are not collected from the airport and we had to pay $50 for a taxi to take us to the hotel.The room overlooked the swimming pool and bar but we only have a partial view of the ocean.The swimming pool was unsuitable for children:it was crowed and there was no lifeguard.Also the spa wasn't working and the local beaches there all private.The nearest public beach was a 20 minute walk from the hotel.In addition the outside bar was open all night and very noisy, so i and my family we couldn't sleep.On two nights the restaurant only provided local food which my daughter couldn't eat.Finally all excursions were fully booked when we arrived.As a result, the stay for just $860 is not for $860 because doesn't includes collection from the airport and beachside sports.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Veronica Papetta
Apologise Letter
Dear Madame Papetta,
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry to hear that you were dissatisfied with the organization of the holiday,as we try to ensure that all our customers receive a high quality service.
In your letter you mentioned several inconsistensies between the brochure and the conditions in the Hotel, particularly the distance from the beach and the view of your room.Thank you for bringing this to our attention.Be assured that we will amend the information in the brochure.
We were sorry to hear that your not collected from the airport and you have to pay for a taxi to travel you to the hotel.The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flights arrives, they expect the guest to wait at the airport, so we will look why this did not occur.Also you have to pay a supplement for rooms which have a direct view of the ocean.Most of the rooms only have partial view.The spa is currently closed for repair and the beach is a short distance from the hotel.The advertisement doesn't say that the hotel is near the beach.In addition last week was the local carnival so the bars were open all night and for the same reason, the restaurant decided to provide only local food for two of the nights.The excursions have been very popular recently because of the bad weather.
We value your custom and, as compensation for the inconvencience you have suffered, we would like to offer you the equivalent of $250.
Once again,our sincerest apologies for the inconvencience caused and we look forward to hearing from you.
Yours sincerely,
Manager
I' m writting to complain about the terrible organazation of a holiday recently booked with Travel Sun.
My husband and two year old daughter we chosen to stay in luxurious Sunset Hotel,Carribean from 19-26 June for a few moments of relaxation in peaceful surrounding.
Our toubles began at the airport where we are not collected from the airport and we had to pay $50 for a taxi to take us to the hotel.The room overlooked the swimming pool and bar but we only have a partial view of the ocean.The swimming pool was unsuitable for children:it was crowed and there was no lifeguard.Also the spa wasn't working and the local beaches there all private.The nearest public beach was a 20 minute walk from the hotel.In addition the outside bar was open all night and very noisy, so i and my family we couldn't sleep.On two nights the restaurant only provided local food which my daughter couldn't eat.Finally all excursions were fully booked when we arrived.As a result, the stay for just $860 is not for $860 because doesn't includes collection from the airport and beachside sports.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Veronica Papetta
Apologise Letter
Dear Madame Papetta,
Thank you for your letter regarding your recent holiday with Sun Travel Tours.We are very sorry to hear that you were dissatisfied with the organization of the holiday,as we try to ensure that all our customers receive a high quality service.
In your letter you mentioned several inconsistensies between the brochure and the conditions in the Hotel, particularly the distance from the beach and the view of your room.Thank you for bringing this to our attention.Be assured that we will amend the information in the brochure.
We were sorry to hear that your not collected from the airport and you have to pay for a taxi to travel you to the hotel.The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flights arrives, they expect the guest to wait at the airport, so we will look why this did not occur.Also you have to pay a supplement for rooms which have a direct view of the ocean.Most of the rooms only have partial view.The spa is currently closed for repair and the beach is a short distance from the hotel.The advertisement doesn't say that the hotel is near the beach.In addition last week was the local carnival so the bars were open all night and for the same reason, the restaurant decided to provide only local food for two of the nights.The excursions have been very popular recently because of the bad weather.
We value your custom and, as compensation for the inconvencience you have suffered, we would like to offer you the equivalent of $250.
Once again,our sincerest apologies for the inconvencience caused and we look forward to hearing from you.
Yours sincerely,
Manager
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