Dear Mr Grundy,
Thank you for bringing the problem to our attention, we strive to satisfy our guests. You may rest assured that we have infored the appropriate department about the problem and they will take every possile standarts so that the unfortunate situation does not arise again. We would like to offer you 20% discount for your next visit to our hotel which is valid for the next 1 years. We apreciate your understanding and again thanks for writing.
Yours Sincerely,
Nika Goderdzishvili
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