Dear Sirs
I want to complain about the terrible organisation of a holiday recently booked with the Sun Travel.
I,my husband and two year old son i had chosen to stay in the luxurious Sunset Hotel,Caribbeans from 3-10 June.
Our troubles began at the airport where our outward flight was delayed for over six hours.The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The service of the hotel was poor for example the spa wasn't working.Another example is the swimming pool was unsuitable for the son it was crowded and there was no lifeguard.Also, the outside bar was open all night and very noisy.My family and i couldn't sleep.On four nights the restaurant only provided local food which my son couldn't eat.Also, the room overlooked the swimming pool and bar.I only had a partial view of the ocean.
I believe i am entitled to a refund.
Yours faithfully,
Eleni Spyrou
Dear Madame Spyrou
Thank you for your letter regarding your recent holiday with Sun Travel.My travel sell all-inclusive holidays to the Carribbean.You have had some of the package holiday in the Sunset Hotel.You are going to talk to someone who has just returned from their holiday.Apologise and explain why things were wrong where possible.You can give her some compensation but not more than the equivalent of $250.I can explain that.We are very sorry to hear that but the hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives they expect the guest to wait at the airport.I can explain that.You see, you have to pay a supplement for the rooms which have a direct view of the ocean.Most of the room only have a partial view.I'm very sorry to hear that the spa is currently closed for repair.Also, the reason which the bars were open all night is the local carnival.For the same reason the restaurant decided to provide only local food for four of the nights. Thank you for bringing these matters to our attention.
Yours sincerely
Manager
I want to complain about the terrible organisation of a holiday recently booked with the Sun Travel.
I,my husband and two year old son i had chosen to stay in the luxurious Sunset Hotel,Caribbeans from 3-10 June.
Our troubles began at the airport where our outward flight was delayed for over six hours.The check-in staff were unhelpful and there was no representative from the sun travel and we had pay $50 for a taxi to take to the hotel.The service of the hotel was poor for example the spa wasn't working.Another example is the swimming pool was unsuitable for the son it was crowded and there was no lifeguard.Also, the outside bar was open all night and very noisy.My family and i couldn't sleep.On four nights the restaurant only provided local food which my son couldn't eat.Also, the room overlooked the swimming pool and bar.I only had a partial view of the ocean.
I believe i am entitled to a refund.
Yours faithfully,
Eleni Spyrou
Dear Madame Spyrou
Thank you for your letter regarding your recent holiday with Sun Travel.My travel sell all-inclusive holidays to the Carribbean.You have had some of the package holiday in the Sunset Hotel.You are going to talk to someone who has just returned from their holiday.Apologise and explain why things were wrong where possible.You can give her some compensation but not more than the equivalent of $250.I can explain that.We are very sorry to hear that but the hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives they expect the guest to wait at the airport.I can explain that.You see, you have to pay a supplement for the rooms which have a direct view of the ocean.Most of the room only have a partial view.I'm very sorry to hear that the spa is currently closed for repair.Also, the reason which the bars were open all night is the local carnival.For the same reason the restaurant decided to provide only local food for four of the nights. Thank you for bringing these matters to our attention.
Yours sincerely
Manager
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