Dear Sirs
I am writinig to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband and my two-years old son and i ,had to stay in Carubbean's in the luxurious Sunset hotel fom 10-20 july in order to visit the place which always dreamed to go.One place with many people and beautiful places.
Our troubles began at the airport where our outward flight was dealyed for over seven hours.
Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.We finally took off at 6.00 pm and arrived at the hotel in the evening,but we must pay 50E for taxi because Nobody was not there,tired and we passed the first day of hours holiday.
Another problem that we had was the hotel was reasonably comfortable but the food lacked variety and the service was poor.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean.The swimming pool wa unsuitable for the childrens beacause there was not lifeguard.Also the spa wasn't working.The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep.Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road.
Yours faithfully,
Eva felloyzi
Dear Madam Felloyzi
My travel sell all-inclusive holidays to the Caribbean.You have had some complaints about the package holiday in the Sunset Hotel.You are going to talk someone who has just returned from their holiday.Apologise and explain why things went wrong where possible.You can give her some compensation but not more than $250.
Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort.Also you have pay a supplement for rooms which have a direct view,and the spa was closed for a repair.The reason who the bar was open all night it's because last week was the local carnival.One more complain that you wrote it's about the distance from the hotel to the beach.The distance is short and the advertisment dosen't say that the hotel is near the beach.
I'am really sorry to hear that and thank you for bringing these matters to our attention.
Yours sincerely
Manager of the hotel
I am writinig to complain about the terrible organisation of a holiday recently booked with Travel Sun.
My husband and my two-years old son and i ,had to stay in Carubbean's in the luxurious Sunset hotel fom 10-20 july in order to visit the place which always dreamed to go.One place with many people and beautiful places.
Our troubles began at the airport where our outward flight was dealyed for over seven hours.
Also the check-in staff were unhelpful and there was not representative from Sun travel to help with the situation.We finally took off at 6.00 pm and arrived at the hotel in the evening,but we must pay 50E for taxi because Nobody was not there,tired and we passed the first day of hours holiday.
Another problem that we had was the hotel was reasonably comfortable but the food lacked variety and the service was poor.The room that overlooked the swimming pool and bar and we have only a partial view of the ocean.The swimming pool wa unsuitable for the childrens beacause there was not lifeguard.Also the spa wasn't working.The outside bar was open all the night and it was very noisy and i with my family we couldn't sleep.Another complain was the local beaches were all private and the nearest public beach was a 20-minute walk away from the hotel and in fact we have to situated on the other side of a busy main road.
Yours faithfully,
Eva felloyzi
Dear Madam Felloyzi
My travel sell all-inclusive holidays to the Caribbean.You have had some complaints about the package holiday in the Sunset Hotel.You are going to talk someone who has just returned from their holiday.Apologise and explain why things went wrong where possible.You can give her some compensation but not more than $250.
Here are some of the problems you know about:
The hotel only has one bus for collecting guests from the hotel.If they cannot be at the airport exactly at the time the flight arrives,the expect the guest to wait at the airort.Also you have pay a supplement for rooms which have a direct view,and the spa was closed for a repair.The reason who the bar was open all night it's because last week was the local carnival.One more complain that you wrote it's about the distance from the hotel to the beach.The distance is short and the advertisment dosen't say that the hotel is near the beach.
I'am really sorry to hear that and thank you for bringing these matters to our attention.
Yours sincerely
Manager of the hotel
No comments:
Post a Comment