-TOURIST ROLE CARD
Dear Sir
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours. The hotel had many problems, for example, the Sun Travel did not come take from the airport and we forced to pay $50 for taxi to take you to hotel. I want to complain about you said that the rooms overlooked the swimming pool and bar but we only had a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The nearest public beach was a 20-minute walk from the hotel. Another problem we had was on two nights the restaurant only provided local food which your daughter could not sleep. What's more had very noisy because the outside bar was open all night and this we disappointment because I and my family could not sleep. Iam therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully Kalia Napoleontos
-TOUR OPERATOR ROLE CARD
Dear Kalia Napoleontos
Thank you for your letter regarding your recent holiday with Sun Travel Tours. We are very sorry for problems your had. Apologise and explain why thinhs went wrong where possible. You can give her some compensation but not more than the equivalent of $250. Firstly we want apologise for transport. The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expexr the guest to wait at the airport. Second I 'm very sorry to hear that the rooms, you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. Thirst I can explain that. You see the spa is currently closed for repair. Also the beach is a short distance from the hotel. The advertisment does not say that the hotel is near the beach. i'll make a note of that now and I'll look into it last week was the local carnival so the bars were open all night.In compensation I'd like to offer you vouncher for free accommodation for next weekend. Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you.
Yours sincerely Sun Travel
Dear Sir
I am writing to complain about the terrible organisation of a holiday recently booked with Sun Travel Tours. The hotel had many problems, for example, the Sun Travel did not come take from the airport and we forced to pay $50 for taxi to take you to hotel. I want to complain about you said that the rooms overlooked the swimming pool and bar but we only had a partial view of the ocean. Another complaint I have is the spa was not worked and the local beaches were all private. The nearest public beach was a 20-minute walk from the hotel. Another problem we had was on two nights the restaurant only provided local food which your daughter could not sleep. What's more had very noisy because the outside bar was open all night and this we disappointment because I and my family could not sleep. Iam therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully Kalia Napoleontos
-TOUR OPERATOR ROLE CARD
Dear Kalia Napoleontos
Thank you for your letter regarding your recent holiday with Sun Travel Tours. We are very sorry for problems your had. Apologise and explain why thinhs went wrong where possible. You can give her some compensation but not more than the equivalent of $250. Firstly we want apologise for transport. The hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expexr the guest to wait at the airport. Second I 'm very sorry to hear that the rooms, you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. Thirst I can explain that. You see the spa is currently closed for repair. Also the beach is a short distance from the hotel. The advertisment does not say that the hotel is near the beach. i'll make a note of that now and I'll look into it last week was the local carnival so the bars were open all night.In compensation I'd like to offer you vouncher for free accommodation for next weekend. Once again, our sincerest apologies for the inconvenience caused and we look forward to hearing from you.
Yours sincerely Sun Travel
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