Dear Mr Grundy,
Thank for your letter because you brought out the matter to my attention. We are very sorry to hear from you that our organisation are terrible because we didn"t have thus incident before and i am glad that you showed me the problem because now i can fix it.We apologise for our check-in staff because it was unhelpful. Please accept our apologies for the stuff but i think that we have no responsibility on about Med Tours but it is responsibility of the agency so will be limited in the part of my staff. Also we are very sorry about false information about the location.Please be assured that we will respond in your request for compensation and for the inconvenience.We are value your custom highly.Also your satisfaction is our priority.Please find enclosed a voucher for spa and lunch in our hotel.We hope you will not have to go through this kind of inconvenience again.
Yours Sincerely
Veronica Papetta
Thank for your letter because you brought out the matter to my attention. We are very sorry to hear from you that our organisation are terrible because we didn"t have thus incident before and i am glad that you showed me the problem because now i can fix it.We apologise for our check-in staff because it was unhelpful. Please accept our apologies for the stuff but i think that we have no responsibility on about Med Tours but it is responsibility of the agency so will be limited in the part of my staff. Also we are very sorry about false information about the location.Please be assured that we will respond in your request for compensation and for the inconvenience.We are value your custom highly.Also your satisfaction is our priority.Please find enclosed a voucher for spa and lunch in our hotel.We hope you will not have to go through this kind of inconvenience again.
Yours Sincerely
Veronica Papetta
No comments:
Post a Comment