LETTER OF APOLOGY

Dear Mr Grandy,

Thank you for bringing the matter to our attention. We are very sorry to hear that you spend your holidays under these circumstances. Please accept our apologies for the inconvinience and distress of a ruined holiday. Please be assured that we will give you compensation. It also is important for us to undrestand that your satisfaction is our priority. We are glad to inform you that our company decided to offer you a twenty per cent discount on the next holiday.                             


Your sincerely,
Epaminondas
Med Tours