Dear Sir,
I'm writing to complain about the horrible vacation I had with my family. First of all, you were not collected us from airport and we must to pay $50 for a taxi to take us in the hotel and this was in vacation package. The room overlooked the swimming pool and bar and you say that rooms overlooking the ocean. Also the swimming pool was unsuitable for children because it wa crowded and there was no lifeguard. The spa wasn't work and the local beach were all private and we have to walk 20 minute to find the nearest public beach. Me and my family couldn't sleep in the night because the outside bar was open all the night and very noisy. On two night the restaurant provide local food which my daughter couldn't eat and you did not do something about this. Finally, when we arrived all the excursions were fully booked but in the package it said that the hotel organised excursions to local places of interest. I believe I am entitled to refund my money.
Yous faithfully
Antri Antreou
Dear Ms Antreou,
Thank you for bringing this matter to our attention. We are very sorry to hear that and we would want to correct the errors. We apologise for your collecting from airport but our hotel only has one bus for your collecting. I will make a note of that now you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. The spa is currently closed for repair. The beach is a short distance from the hotel and the advertisement doesn't say that the hotel is near the beach. Also, the last week was the local carnival so the bars were open all nights.
For the dietary preferences of your daughter could not do something because the restaurant decided to provide only local food for two of the nights. The excursions have been very popular recently because f the bad weather. In compensation I'd like to offer our discount on your next stay at our hotel and dinner for two in a luxury restaurant.
Yours sincerely
Travel Sun
I'm writing to complain about the horrible vacation I had with my family. First of all, you were not collected us from airport and we must to pay $50 for a taxi to take us in the hotel and this was in vacation package. The room overlooked the swimming pool and bar and you say that rooms overlooking the ocean. Also the swimming pool was unsuitable for children because it wa crowded and there was no lifeguard. The spa wasn't work and the local beach were all private and we have to walk 20 minute to find the nearest public beach. Me and my family couldn't sleep in the night because the outside bar was open all the night and very noisy. On two night the restaurant provide local food which my daughter couldn't eat and you did not do something about this. Finally, when we arrived all the excursions were fully booked but in the package it said that the hotel organised excursions to local places of interest. I believe I am entitled to refund my money.
Yous faithfully
Antri Antreou
Dear Ms Antreou,
Thank you for bringing this matter to our attention. We are very sorry to hear that and we would want to correct the errors. We apologise for your collecting from airport but our hotel only has one bus for your collecting. I will make a note of that now you have to pay a supplement for rooms which have a direct view of the ocean. Most of the rooms only have a partial view. The spa is currently closed for repair. The beach is a short distance from the hotel and the advertisement doesn't say that the hotel is near the beach. Also, the last week was the local carnival so the bars were open all nights.
For the dietary preferences of your daughter could not do something because the restaurant decided to provide only local food for two of the nights. The excursions have been very popular recently because f the bad weather. In compensation I'd like to offer our discount on your next stay at our hotel and dinner for two in a luxury restaurant.
Yours sincerely
Travel Sun
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