Dear Mr. Grundy
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that there was no representive from our company to deal with the delay of your flight. Futhermore, we apologise for the mistake in our commercial. Be ensure that we will definitely update our advertisment by mentioning the right location of the hotel. However, we cannot take the responsibility about the noisy roadworks in the town, as we were not informed about it. Moreover, we will inform the hotel about the lacked variety of the food and the poor service. Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Christos Anastasiadis
Med Tours
Thank you for bringing this matter to our hotel. We are extremely sorry to hear that your vacation were not as you expected. Please accept our apologies for the fact that there was no representive from our company to deal with the delay of your flight. Futhermore, we apologise for the mistake in our commercial. Be ensure that we will definitely update our advertisment by mentioning the right location of the hotel. However, we cannot take the responsibility about the noisy roadworks in the town, as we were not informed about it. Moreover, we will inform the hotel about the lacked variety of the food and the poor service. Due to the fact that your satisfaction is our priority, please find enclosed a voucher for a visit in a local restaurant of your choice and a 20% discound in our next cooperation.
Your sincerely,
Christos Anastasiadis
Med Tours
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