Dear Sir,
I am writing to complain about the terrible organisation of a holiday recently booked with your agency.The brochure said that the offer included collection from the airport and transportation to SunSet hotel but instead me and my family weren't collected from the airport and had to pay a taxi for $50 to take us to the hotel.Also another thing that we noticed was that we booked a room that overlooks the sea and when we got there they gave us a room that was overlooking the swimming pool and the bar.Your advertisment said that the restaurant offered local and international food when two of the nights they had only local food and my doughter couldn't eat.Another thing is that part of my holidays was to relax at the spa and it was no surpise that it was closed.Another complain i have is that the swimming pool was unsuitable for children and there was no lifeguard and the puplic beach was 20 minutes walk away.Another problem is that we were looking forward for some outdoor activities but all the excursion were fully booked when we arrived and we couldn't do anything as a family.
I believe i am entitled to a refund and some compensation for all the problems we've been through and ruined our family vacation.
Yours Faithfully,
Nikoleta Meniku
Dear customer,
Thank you for bringing this matter to our attention.We are sorry to hear that our servises ruined your family vacation.You see there is a perfectly good reason why you been through all that problems to the hotel but there is not entirly our fault.The hotel has only one bus that collects guest from the airport and if it isn't there the moment you arrive you should have waited.A thing that we should have told you is that to book a room that overlooks the sea you should have paid a supplement first.This is a matter that we failed to imform you.As for the restaurant's cuisine we didn't know that they weren't prepared for international food for all the nights but they had the local carnival to host and the prefered local food.We contacted the hotel manager and he told as that they had to do some repairs to the spa.That's why it was closed.The beach was a short distance from the hotel.The advertisment doesn't say that the hotel is near the beach.Also all the exrursions have been very popular recently from all of the hotel gueast and the were fully booked.
In compensation we'd like to offer you 50% off on your next holiday with our agency.We apologise for the inconvinience we caused and we look forward to hear from you
Yours sincerely,
Travel Sun.
I am writing to complain about the terrible organisation of a holiday recently booked with your agency.The brochure said that the offer included collection from the airport and transportation to SunSet hotel but instead me and my family weren't collected from the airport and had to pay a taxi for $50 to take us to the hotel.Also another thing that we noticed was that we booked a room that overlooks the sea and when we got there they gave us a room that was overlooking the swimming pool and the bar.Your advertisment said that the restaurant offered local and international food when two of the nights they had only local food and my doughter couldn't eat.Another thing is that part of my holidays was to relax at the spa and it was no surpise that it was closed.Another complain i have is that the swimming pool was unsuitable for children and there was no lifeguard and the puplic beach was 20 minutes walk away.Another problem is that we were looking forward for some outdoor activities but all the excursion were fully booked when we arrived and we couldn't do anything as a family.
I believe i am entitled to a refund and some compensation for all the problems we've been through and ruined our family vacation.
Yours Faithfully,
Nikoleta Meniku
Dear customer,
Thank you for bringing this matter to our attention.We are sorry to hear that our servises ruined your family vacation.You see there is a perfectly good reason why you been through all that problems to the hotel but there is not entirly our fault.The hotel has only one bus that collects guest from the airport and if it isn't there the moment you arrive you should have waited.A thing that we should have told you is that to book a room that overlooks the sea you should have paid a supplement first.This is a matter that we failed to imform you.As for the restaurant's cuisine we didn't know that they weren't prepared for international food for all the nights but they had the local carnival to host and the prefered local food.We contacted the hotel manager and he told as that they had to do some repairs to the spa.That's why it was closed.The beach was a short distance from the hotel.The advertisment doesn't say that the hotel is near the beach.Also all the exrursions have been very popular recently from all of the hotel gueast and the were fully booked.
In compensation we'd like to offer you 50% off on your next holiday with our agency.We apologise for the inconvinience we caused and we look forward to hear from you
Yours sincerely,
Travel Sun.
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