A nightmare holiday

Dear Sirs,

I am writing to complain about the terrible organisation holidays of recently booked with Sun Travel Tours.I and my husband and my little daughter decided to stay in the luxurious Sunset Hotel.which offers collection from the airport by hotel representative,
rooms overlooking the ocean, restaurant with local and international cousine, outdoor swimming pool and spa.
A number of things went wrong. To start with the troubles that we have in the airport that we have to pay 50$ for a taxi to take us to the hotel. Also the room overlooked the swimming pool and bar.The outside bar was open all night and was very noisy.I and my family couldn't sleep.What's more the swimming  pool was unsuitable for the children and there was no lifeguard.The spa wasn't working and the local beaches were all private.Another complain i have is the nearest public beach was 20 minute walk of the hotel. On two restaurants only provided local food which my daughter couldn't eat. I believe i am entitled to a refund.

Your Faithfully
Demetra Vasou


Dear Ms Vasou,

Thank you for your letter regarding your recent holiday with Sun travel tours. We are sorry to heart that you were dissatisfied with the organisation of the holiday, as we try to ensure that all customers recieve a high quality service. I can explain that. You see here
are some of the problems you know about that the hotel only has one bus for collecting guests from the hotel. If they cannot be at the airport exactly at the time the flight arrives, they expect the guest to wait at the airpot. You have to pay a supplement for rooms which have a direct view in the occean. Most of the rooms only have a partial view. The beach is a short distance from hotel. The advertisement doesn't say that the hotel is near the beach. Also the spa is currently closed for repair. About the bar that was open all the nights is because last week was the local carnival. However for the some reasons, the restaurant decided to provide only local food for two of the nights.
I value some compensation for the inconvenience you have sufferd, i would like to offer you 250$.
Once agian, our sincerest apologies for the inconvenience and we look forward to hearing from you.

Yours sincerely
Manager